CRC Application Specialist

bioMérieux; Basingstoke; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global diagnostics leader in Basingstoke is seeking a CRC Application Specialist to enhance customer experience by providing technical support and solutions. The ideal candidate will have a Bachelor's in Biology and experience in a laboratory setting. The role supports a hybrid working model: 3 days in office and 2 remote.

Qualifications

• Bachelor of Biology required with experience in biology or industrial microbiology environment.
• Previous experience working in a laboratory environment.
• Excellent communication skills including being a good listener and assertive.

Responsibilities

• Support clinical customers and ensure a high level of customer experience.
• Answer customer requests and lead troubleshooting analysis.
• Prepare service work orders and update the installed base.

Skills

Communication skills

IT tools proficiency

Customer-oriented

Problem-solving

Organizational skills

Education

Bachelor of Biology

Tools

MS Office

ERP systems

Job description

Overview

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We have an exciting opening for a CRC Application Specialist to join our Customer Service team. This position reports to the Customer Relationship Centre Manager and will be based mainly in our Basingstoke office with hybrid working on offer of 3 days in the office and 2 days remote.

Responsibilities

What will your responsibilities be within bioMérieux?

• In this role, you will be responsible for supporting our clinical customers and act as the key point for the customer to ensure a high level customer experience and satisfaction.
• This is a great opportunity to combine technical and scientific expertise whilst focusing on solutions and customers.
• Your main responsibilities will be to answer internal and external customer requests and lead the troubleshooting analysis to bring the solution to the customer or plan the action response.
• You will also be responsible for service work order preparations and to update the installed base.
• You will also be able to participate in company projects including to identify any opportunities and ensure good feedback between the customer and global.

Qualifications

• Bachelor of Biology required with experience in biology or industrial microbiology environment
• Previous experience working in a laboratory environment
• You are at ease using IT tools including the ERP and MS Office
• You have excellent communication skills including being a good listener, demonstrating empathy whilst being able to assertive
• You are customer and solution oriented and are able to manage critical inquiries.
• You are highly organised

Training of our products and customer service will be provided as well as development opportunities.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.