Courts Admin Officer – Hybrid, Calm Customer Support

Brook Street; Port Talbot; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free all-day parking

Job summary

Brook Street is seeking an Admin Officer (Criminal Fines Collection & Enforcement) in Port Talbot. The role is full-time with training in-office, then hybrid (3 days working from home, 2 days in the office).

Expect a starting rate of £12.86 per hour, rising to £13.25 after 12 weeks, with parking on-site in the town centre. Typical hours are 09:00–17:00, Monday to Friday, and duties include handling admin tasks, court bundles, and inbound calls for Courts and Tribunals.

Qualifications

• Strong customer service skills and the ability to communicate clearly and confidently.
• Empathy and understanding, with a calm manner when handling sensitive enquiries.
• Comfort working in a fast-paced contact centre environment.
• Good Microsoft skills (comfortable using standard office tools).
• Willingness to complete an Enhanced DBS.

Responsibilities

• Support with general admin duties, filing, updating systems, gathering court bundles for judges to review (note spelling).
• Answer and manage inbound calls for Courts and Tribunals.
• Support customers who are often in difficult and stressful circumstances, using a professional, empathetic approach.
• Liaise regularly with court and tribunal staff at processing sites across the UK.
• Work scheduled shifts to maintain service coverage between 09:00-17:00, Monday to Friday.
• Contribute to continuous improvement, using tools and techniques to help raise service standards.

Skills

Customer service

Empathy

Calm under pressure

Microsoft Office

Reliability

Enhanced DBS

Job description

Brook Street is seeking an Admin Officer (Criminal Fines Collection & Enforcement) in Port Talbot. The role is full-time with training in-office, then hybrid (3 days working from home, 2 days in the office).

Expect a starting rate of £12.86 per hour, rising to £13.25 after 12 weeks, with parking on-site in the town centre. Typical hours are 09:00–17:00, Monday to Friday, and duties include handling admin tasks, court bundles, and inbound calls for Courts and Tribunals.