Admin Officer

Brook Street; Port Talbot; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free all-day parking

Job summary

Brook Street is seeking an Admin Officer (Criminal Fines Collection & Enforcement) in Port Talbot. The role is full-time with training in-office, then hybrid (3 days working from home, 2 days in the office).

Expect a starting rate of £12.86 per hour, rising to £13.25 after 12 weeks, with parking on-site in the town centre. Typical hours are 09:00–17:00, Monday to Friday, and duties include handling admin tasks, court bundles, and inbound calls for Courts and Tribunals.

Qualifications

• Strong customer service skills and the ability to communicate clearly and confidently.
• Empathy and understanding, with a calm manner when handling sensitive enquiries.
• Comfort working in a fast-paced contact centre environment.
• Good Microsoft skills (comfortable using standard office tools).
• Willingness to complete an Enhanced DBS.

Responsibilities

• Support with general admin duties, filing, updating systems, gathering court bundles for judges to review (note spelling).
• Answer and manage inbound calls for Courts and Tribunals.
• Support customers who are often in difficult and stressful circumstances, using a professional, empathetic approach.
• Liaise regularly with court and tribunal staff at processing sites across the UK.
• Work scheduled shifts to maintain service coverage between 09:00-17:00, Monday to Friday.
• Contribute to continuous improvement, using tools and techniques to help raise service standards.

Skills

Customer service

Empathy

Calm under pressure

Microsoft Office

Reliability

Enhanced DBS

Job description

Admin Officer (Criminal Fines Collection & Enforcement)

Location: Port Talbot Justice Centre, Harbourside Rd, Port Talbot, SA13 1SB

• £12.86 per hour increasing to £13.25 after 12 weeks
• Full time, Mon-Fri
• Office-based during training, then after approximately 12 weeks: hybrid (3 days home, 2 days in the office)
• Free all-day parking available at the town-centre location

If you're someone who stays calm under pressure and genuinely cares about helping people, this role could be a great fit.

What you'll be doing:

• Supporting with general admin duties, filing, updating sytems, gathering court bundles for judegs to review
• Answer and manage inbound calls for Courts and Tribunals
• Support customers who are often in difficult and stressful circumstances, using a professional, empathetic approach
• Liaise regularly with court and tribunal staff at processing sites across the UK
• Work scheduled shifts to maintain service coverage between 09:00-17:00, Monday to Friday
• Contribute to continuous improvement, using tools and techniques to help raise service standards

What you’ll bring:

• Strong customer service skills and the ability to communicate clearly and confidently
• Empathy and understanding, with a calm manner when handling sensitive enquiries
• Comfort working in a fast-paced contact centre environment
• Good Microsoft skills (comfortable using standard office tools)
• Reliability and flexibility, with the possibility of occasional ad hoc working at other local HMCTS offices
• Willingness to complete an Enhanced DBS

Ready to support customers with care and make an impact for Courts and Tribunals?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/