6-Month Temp: Office-Based Court Clerk & Operations Support

Brook Street; Port Talbot; On-site; GBP 12,000 - 13,000; Full time

Benefits offered by this job

Guaranteed interview for veterans

Defence Employer Recognition Scheme –

Public Sector Resourcing Framework

Job summary

Brook Street is recruiting a Court Clerk / Operational Support Officer for HMCTS in Cardiff. This office-based role handles court administration, listing, and customer service while safeguarding data and confidentiality.

Strong organisational, communication, and IT skills are essential, with experience in or understanding of public sector processes preferred. The position is a 6-month temporary assignment located in Port Talbot/ Cardiff area, with a 37-hour week and a pay rate starting at £12.86

Qualifications

• Strong organisational skills and attention to detail.
• Excellent verbal and written communication with diverse stakeholders.
• Good IT skills and ability to work across multiple systems.
• Experience in public sector or regulated environment is beneficial.
• Ability to handle confidential information appropriately.
• Proactive problem solving and risk awareness.
• Adaptability to a fast-paced, office-based role.

Responsibilities

• Prepare for and support court hearings to ensure smooth operation.
• Guide court users and stakeholders via in-person, phone, and written communication.
• Direct users to services using HMCTS scripts and knowledge resources.
• Assist with complaints handling and maintain case management records.
• Identify risks related to buildings and facilities and report promptly.
• Process work following SOPs while meeting service standards and targets.
• Maintain and secure case files and ensure data protection compliance.
• Administer jury service tasks including deferrals and attendance.
• Assist with court listings, scheduling, and judiciary administration.
• Support enforcement activities and prepare basic reports.

Skills

Organisational skills

Communication skills

IT skills

Teamwork

Job description

Brook Street is recruiting a Court Clerk / Operational Support Officer for HMCTS in Cardiff. This office-based role handles court administration, listing, and customer service while safeguarding data and confidentiality.

Strong organisational, communication, and IT skills are essential, with experience in or understanding of public sector processes preferred. The position is a 6-month temporary assignment located in Port Talbot/ Cardiff area, with a 37-hour week and a pay rate starting at £12.86