Court Hearings & Admin Specialist

Brook Street; Haverfordwest; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer at Haverfordwest county court in Haverfordwest, SA61 2AX. The role is full time, temporary, 37 hours per week, with a pay rate of £13.25 per hour, assignment to March 2027 with possible extension.

You will handle hearing administration, provide clear support to users, follow complaints processes, update OPTIC and assist with jury service tasks, listing, and enforcement procedures.

Qualifications

• Strong customer service skills with clear communication.
• Ability to follow scripts and guidance for consistent information.
• Careful, detail-focused administration and data entry.
• Professional judgement under pressure.
• Cooperative mindset to support targets and standards.

Responsibilities

• Undertake administrative tasks to prepare for hearings and support activity.
• Provide clear support to users via face-to-face, telephone, and correspondence.
• Use scripts and knowledge articles to guide users to the right services.
• Follow complaints policies and assist through the process.
• Update OPTIC and maintain secure case file handling.
• Support jury service tasks including selection and attendance tracking.
• Assist with listing and scheduling and respond to urgent matters.
• Support enforcement procedures and produce basic reports.
• Contribute to health and safety operations under guidance.
• Identify risks relating to HMCTS buildings and inform SPoS.

Skills

Customer service

Communication

Attention to detail

Professional judgement

Team player

Job description

Brook Street is recruiting for an Admin Officer at Haverfordwest county court in Haverfordwest, SA61 2AX. The role is full time, temporary, 37 hours per week, with a pay rate of £13.25 per hour, assignment to March 2027 with possible extension.

You will handle hearing administration, provide clear support to users, follow complaints processes, update OPTIC and assist with jury service tasks, listing, and enforcement procedures.