Court & Tribunal Operations Specialist

Ministry of Justice; Ipswich; Hybrid; GBP 24,000 - 31,000; Full time

Job summary

Ministry of Justice in Ipswich is seeking an Operational Support Officer to deliver excellent customer service and administrative support to court users, judiciary and management. You will progress cases through the court/tribunal system, prepare papers, update records digitally, and coordinate with the public and other agencies.

This role operates in a hybrid pattern with office and site-based duties. You will adapt to varied duties, communicate clearly in person, over the phone, and in

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative capabilities with high attention to detail.
• Excellent written and spoken communication skills.
• Resilient and empathetic when handling sensitive information.
• Able to work collaboratively in a team to meet HMCTS objectives.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately resulting outcomes.
• Creating and updating records digitally, interpreting information required on a court file accurately.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
• Supporting the smooth running of court proceedings, preparing court/hearing rooms and ensuring court runs efficiently.
• When required, you will be an essential first point of contact for all the court users; meeting members of the public and their legal representatives.

Skills

Customer service

Administrative skills

Communication skills

Attention to detail

Team player

Job description

Ministry of Justice in Ipswich is seeking an Operational Support Officer to deliver excellent customer service and administrative support to court users, judiciary and management. You will progress cases through the court/tribunal system, prepare papers, update records digitally, and coordinate with the public and other agencies.

This role operates in a hybrid pattern with office and site-based duties. You will adapt to varied duties, communicate clearly in person, over the phone, and in