Court & Tribunals Operations Officer

Brook Street; Norwich; On-site; GBP 19,000 - 21,000; Full time

Job summary

Role is 37 hours per week, Monday–Friday, 9:00am–5:00pm, with a pay rate of £14.01 per hour. You will handle enquiries, prepare papers, assist with listings and casework, and maintain quality standards.

Candidates should have strong customer service and attention to detail. DBS check may be required on onboarding, and Brook Street supports veterans and disability initiatives.

Qualifications

• Excellent customer service under pressure.
• Strong attention to detail and accuracy.
• Ability to follow guidelines and escalate issues appropriately.
• Continuous improvement mindset and initiative within defined processes.
• Professional communication with the public, judiciary, internal teams and external stakeholders.
• Basic numeracy and organisational skills to manage workload against targets.
• Interpersonal confidence to engage stakeholders and support user service excellence.
• Ability to plan, prioritise, allocate resources and drive performance improvements.
• Coaching ability to build team confidence and capability.

Responsibilities

• Prepare papers, files and documents for hearings.
• Create and update records on in-house computer system with high attention to detail.
• Support day-to-day operations, including clerking civil and family courts and tribunals.
• Handle counter enquiries and respond to written and telephone queries promptly and politely.
• Assist court users and support listing/rota management—checking files and contacting parties.
• Serve documents and carry out administrative actions related to warrants, fines and fees.
• Support Team Information Board (TIB) meetings and keep them productive.
• Process casework through documentation and interpretation of court files.
• Undertake verification and checking of documents, records, claims and statistics to meet quality standards.
• Produce basic statistical reports and support straightforward financial processing where required.
• Work flexibly, including ad hoc support at other local office locations.

Skills

Customer service

Attention to detail

Communication

Time management

Team coaching

Problem solving

Job description

Role is 37 hours per week, Monday–Friday, 9:00am–5:00pm, with a pay rate of £14.01 per hour. You will handle enquiries, prepare papers, assist with listings and casework, and maintain quality standards.

Candidates should have strong customer service and attention to detail. DBS check may be required on onboarding, and Brook Street supports veterans and disability initiatives.