Court Administrative Support Clerk

Brook Street; Huddersfield; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Guaranteed interview for veterans/spo*

Disability Confident Leader

Defence Employer Recognition Scheme (D

Job summary

Brook Street is recruiting for a front-line operational support role in the UK public sector. You will handle hearings preparation, provide face-to-face and telephonic customer service, and guide users using scripts and knowledge articles.

The role emphasizes accuracy, data entry, and adherence to data retention and security protocols, with duties spanning scheduling, admin, and basic enforcement support. A strong compliance mindset is essential.

Qualifications

• GCSEs A*-C (5 subjects) or NVQ Business Administration level II or administrative experience.
• Operationally minded with accuracy and quality.
• Confident computer skills for day-to-day work and data input.

Responsibilities

• Confirming role details and handling administrative tasks to prepare for hearings.
• Providing excellent customer service face-to-face and via telephone and correspondence.
• Using scripts and knowledge articles to direct users to the right support.
• Following complaints policies and supporting users through processes to prevent escalation.
• Supporting operational delivery to meet performance targets and maintain standards.
• Handling case files with accurate data entry and secure information management.
• Supporting listing and scheduling to ensure efficient use of judicial time.
• Providing judicial business support such as diary coordination and admin tasks.
• Supporting enforcement procedures, including financial assessments and reports.
• Contributing to health and safety operations and governance under guidance.
• Completing core admin tasks like photocopying, filing, meeting room booking, and handouts.
• Clerking civil and family courts, tribunals and hearings and assisting with rota management.

Skills

Attention to detail

Customer service

Data entry

Communication skills

Compliance mindset

Flexibility

Education

GCSEs A*-C (5 subjects)

NVQ Business Administration level II

Administrative experience

Tools

Microsoft Office

Records management

Job description

Brook Street is recruiting for a front-line operational support role in the UK public sector. You will handle hearings preparation, provide face-to-face and telephonic customer service, and guide users using scripts and knowledge articles.

The role emphasizes accuracy, data entry, and adherence to data retention and security protocols, with duties spanning scheduling, admin, and basic enforcement support. A strong compliance mindset is essential.