Court Admin Officer: Precise, Customer-Centric Admin

Brook Street; Chelmsford; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is seeking an Admin Officer in Chelmsford to support the smooth running of Chelmsford County Court. You will process papers, update records, and manage inquiries to ensure a right first time experience for court users.

The role requires precise data handling, discretion with sensitive information, and strong teamwork within a flexible, office-based environment. The position offers standard Monday-Friday hours, with a pay rate of £12.86 per hour.

Qualifications

• Proven admin or office support experience.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Ability to use discretion and handle sensitive information.

Responsibilities

• Prepare papers, files and court/tribunal documentation for hearings and requests.
• Create and update records on an in-house system with accurate data input.
• Support post opening and dispatch, including arranging meetings and agendas.
• Clerking civil and family courts/tribunals and ensuring materials are up to date.
• Assist court users via face-to-face, written and telephone enquiries with prompt, polite support.
• Contact relevant parties, schedule activity and carry out document serving tasks.
• Process casework with standard documentation including court orders, claims and fines.
• Check and verify documents, records and accounts against criteria and procedures.
• Contribute to Team Information Board (TIB) meetings with data interpretation.
• Produce basic statistical reports and handle straightforward financial processing.

Skills

Administration

Customer service

Attention to detail

Discretion

Teamwork

Job description

Brook Street is seeking an Admin Officer in Chelmsford to support the smooth running of Chelmsford County Court. You will process papers, update records, and manage inquiries to ensure a right first time experience for court users.

The role requires precise data handling, discretion with sensitive information, and strong teamwork within a flexible, office-based environment. The position offers standard Monday-Friday hours, with a pay rate of £12.86 per hour.