Court Administrative Assistant – Front Desk & Records

Brook Street; Prestatyn; On-site; GBP 21,000 - 26,000; Full time

Job summary

Brook Street is recruiting for HMCTS - Prestatyn Justice Centre in Prestatyn, Wales, for an administrative and front-of-house role. You will support hearings, manage papers, data input, and respond to court users with a professional, right-first-time service.

The position is full-time in the office, with standard 37 hours per week, Monday to Friday, and a Basic DBS clearance is required. The successful candidate will join a team dedicated to keeping information moving accurately within

Qualifications

• Strong customer service values—helpful, polite, prompt and accurate.
• Excellent administrative capability with careful attention to detail.
• Confidence using computers for day-to-day tasks and maintaining accurate records.

Responsibilities

• Preparing papers, files and documents for hearings, meetings and court/tribunal activity.
• Maintaining and updating records on an in-house computer system, including data input.
• Managing post opening and dispatch, and carrying out general photocopying and filing.
• Booking and preparing meeting rooms, agendas, joining instructions and handouts.
• Supporting listing/rota activity and ensuring the right papers and materials are available and up to date.
• Assisting court users with face-to-face, written and telephone enquiries, delivering a right-first-time service.
• Contacting relevant parties, scheduling and serving documents, and executing administrative actions.
• Checking and verifying documents, accounts, claims and returns against criteria and quality standards.
• Contributing to continuous improvement and problem-solving by following guidelines and processes.

Skills

Customer service

Administrative skills

Computer literacy

Work targets

Team mindset

Flexibility

Job description

Brook Street is recruiting for HMCTS - Prestatyn Justice Centre in Prestatyn, Wales, for an administrative and front-of-house role. You will support hearings, manage papers, data input, and respond to court users with a professional, right-first-time service.

The position is full-time in the office, with standard 37 hours per week, Monday to Friday, and a Basic DBS clearance is required. The successful candidate will join a team dedicated to keeping information moving accurately within