Temporary Court Admin & Hearing Support

Brook Street; Haverfordwest; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Guaranteed interview for veterans

Disability Confident Leader status

Job summary

Brook Street in Haverfordwest is seeking an administrative assistant to support hearings and court processes. You will handle intake, scheduling, and customer inquiries with calm, clear communication, using scripts to guide users and ensuring records are accurate and secure.

The role requires attention to detail, data entry accuracy, and professional judgement under pressure. It is a full-time, temporary assignment with a strong emphasis on providing excellent customer support to the justice

Qualifications

• Strong customer service skills and ability to assist people with complex needs.
• Ability to use scripts/knowledge guidance to provide accurate information.
• Careful, detail-focused administration and secure data handling.
• Professional judgement under pressure and a cooperative mindset.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and support hearing activity.
• Provide clear, consistent support to users via face-to-face, telephone, and written correspondence.
• Signpost users to the right services using service scripts and articles.
• Follow complaints policies and assist users through the process to prevent escalation.

Skills

Customer service

Clear communication

Attention to detail

Data entry

Policy adherence

Job description

Brook Street in Haverfordwest is seeking an administrative assistant to support hearings and court processes. You will handle intake, scheduling, and customer inquiries with calm, clear communication, using scripts to guide users and ensuring records are accurate and secure.

The role requires attention to detail, data entry accuracy, and professional judgement under pressure. It is a full-time, temporary assignment with a strong emphasis on providing excellent customer support to the justice