Court Administration & Case Support Officer (Cambridge)

Brook Street; Cambridge; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer at Cambridge Crown Court, located in Cambridge CB1-1BT, Monday to Friday, 9am-5pm, paying £12.86 per hour. You will support users navigating the justice process and ensure smooth day-to-day court administration.

Typical duties include preparing for hearings, signposting users, handling sensitive information with discretion, and maintaining records in line with procedures. DBS checks are part of onboarding.

Qualifications

• Excellent communication skills
• Confident handling of sensitive information
• Structured, process-led approach to admin work
• Empathy and patience when supporting people with complex needs
• Strong attention to detail for record keeping and compliance

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and help complete hearing activity
• Providing support and signposting users and stakeholders face-to-face, by telephone, and in writing
• Using service scripts and knowledge articles to give clear information
• Following complaints policies and procedures to prevent escalation and keep records updated
• Processing work accurately using standard operating procedures to meet performance targets
• Handling case files with careful data entry and secure information management
• Managing jury service administration: selection, deferral, reassignment, attendance tracking and processing related expenses and court fees
• Assisting with listing and scheduling to support efficient use of judicial time
• Supporting enforcement processes, including financial assessments and producing basic reports
• Helping with health and safety operations and governance guidance

Job description

Brook Street is recruiting for an Admin Officer at Cambridge Crown Court, located in Cambridge CB1-1BT, Monday to Friday, 9am-5pm, paying £12.86 per hour. You will support users navigating the justice process and ensure smooth day-to-day court administration.

Typical duties include preparing for hearings, signposting users, handling sensitive information with discretion, and maintaining records in line with procedures. DBS checks are part of onboarding.