Court Admin Officer — Precise Records & Frontline Service

Brook Street; Basildon; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street in Basildon is seeking an Admin Officer to support courts and tribunals with accurate records and smooth case progression. The role is based in Basildon, Monday to Friday, 9am–5pm, at £12.86 per hour, with a focus on high-quality customer service and positive stakeholder experience.

You’ll handle filings, data entry, post handling, and clerking duties for civil and family courts, contributing to efficient listings and case administration in a public-facing environment.

Qualifications

• Strong administrative ability with accuracy against procedures.
• Excellent customer service with polite communication.
• Methodical approach to checking and recording information.
• Solid IT skills to create/update records.
• Ability to escalate complex matters to a supervisor.
• Team mindset and ability to prioritise and meet targets.

Responsibilities

• Manage day-to-day administration for hearings, meetings and activity.
• Prepare papers and documents per guidelines, including letters, minutes and reports.
• Create and update records on in-house computer system with accurate data input.
• Open/dispatch post, support room bookings and training preparation.
• Clerking duties for civil and family courts and tribunals, keeping materials up to date.
• Assist court users, support listing/rota activity and keep files current.
• Handle counter enquiries and respond to questions in person/telephone/remotely.
• Verify and check documents, records, accounts and returns against criteria.
• Collect and interpret information to prepare for key office meetings.
• Contribute to simple analysis and basic statistical reporting.
• Use discretion to support continuous improvement within processes.

Skills

Administrative skills

Customer service

Data accuracy

IT skills

Escalation to supervisor

Team player

Job description

Brook Street in Basildon is seeking an Admin Officer to support courts and tribunals with accurate records and smooth case progression. The role is based in Basildon, Monday to Friday, 9am–5pm, at £12.86 per hour, with a focus on high-quality customer service and positive stakeholder experience.

You’ll handle filings, data entry, post handling, and clerking duties for civil and family courts, contributing to efficient listings and case administration in a public-facing environment.