Court Admin Officer | Customer Care + Admin, Parking

Brook Street; Devon and Torbay; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Parking on site

Guaranteed interview for veterans/mil.

Armed Forces Covenant support

Job summary

Brook Street in Plymouth is seeking a friendly counter and customer support assistant for a fully office-based role at The Law Courts. The position starts ASAP with a 37-hour week and standard Monday–Friday hours.

Pay starts at £12.86/hr, rising to £13.25/hr after 12 weeks, with parking on site and DBS clearance as part of the progression to ushering duties. DBS clearance enables extended court support tasks.

Qualifications

• Strong customer service experience, able to assist people face-to-face.
• Practical admin and office skills with attention to detail in a fast-paced environment.
• Warm, approachable communication style, especially for reassurance.

Responsibilities

• Serve customers at the counter with a friendly, professional tone.
• Provide clear information and guidance to users and stakeholders in line with service procedures.
• Complete administrative tasks to support court activity, ensuring accuracy and efficiency.
• Handle customer queries calmly and confidently, using the right routes and information sources.
• Support operational service standards while maintaining confidentiality and data handling best practice.
• Assist with additional court support duties (including ushering) once DBS clearance is in place.

Skills

Customer service experience

Face-to-face service

Attention to detail

Clear communication

Job description

Brook Street in Plymouth is seeking a friendly counter and customer support assistant for a fully office-based role at The Law Courts. The position starts ASAP with a 37-hour week and standard Monday–Friday hours.

Pay starts at £12.86/hr, rising to £13.25/hr after 12 weeks, with parking on site and DBS clearance as part of the progression to ushering duties. DBS clearance enables extended court support tasks.