Court Admin & Customer Service Officer

Brook Street; Dartford; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Parking available

Job summary

Brook Street is currently recruiting for a Court Administration & Customer Service role spanning Sevenoaks and Dartford, with 60/40 split and a 37-hour week. The position is office-based, requiring a driving licence for travel between sites and an Enhanced DBS check.

The successful candidate will deliver professional customer service, manage hearing administration, signpost services, and support reporting while adhering to HMCTS processes and safety policies.

Qualifications

• Experience in customer service within a fast-paced environment.
• Proficient using Microsoft Office applications.
• Strong attention to detail and data handling.
• Ability to follow procedures and deliver consistent results.
• Collaborative with a team-focused approach.
• Must have a valid driving licence and access to transport.

Responsibilities

• Provide excellent customer support in person, by phone, and via email.
• Prepare and manage administrative tasks for hearings to ensure smooth operation.
• Signpost users to the correct services using scripts and knowledge articles.
• Follow complaints procedures and update systems promptly.
• Support operational delivery by following standard procedures.
• Manage case files with accurate data entry and compliance.
• Assist with listing and scheduling and prioritise urgent matters.
• Support enforcement activities and basic reporting.

Skills

Customer service

MS Office

Attention to detail

Follow procedures

Team player

Driving licence

Tools

Microsoft Office

Job description

Brook Street is currently recruiting for a Court Administration & Customer Service role spanning Sevenoaks and Dartford, with 60/40 split and a 37-hour week. The position is office-based, requiring a driving licence for travel between sites and an Enhanced DBS check.

The successful candidate will deliver professional customer service, manage hearing administration, signpost services, and support reporting while adhering to HMCTS processes and safety policies.