Court Clerk & Admin Support – Temporary, Full-Time

Brook Street; Port Talbot; Presencial; GBP 18.000 - 19.000; A tiempo parcial

Descripción de la vacante

Brook Street in Port Talbot is recruiting for a Court Clerk / Administrative Officer role within HMCTS. This office-based position is temporary for six months, with 37 hours per week, Monday to Friday. Starting pay is £12.86 per hour, rising to £13.25 after 12 weeks.

The role requires strong organisational and communication skills, ability to handle confidential information, and proficiency with multiple IT and case-management systems. DBS clearance is required.

Formación

• Excellent organisational skills with strong attention to detail.
• Effective verbal and written communication.
• Ability to follow established procedures while handling confidential information.
• Proactive problem-solving and risk identification.
• Good IT skills across multiple systems.
• Strong administrative and customer service skills.
• Ability to work independently and as part of a team.
• Flexible to manage a varied workload.

Responsabilidades

• Undertake all administrative tasks required to prepare for, facilitate, and conclude court hearings efficiently.
• Provide support and guidance to court users and stakeholders through face-to-face interaction, telephone, and written correspondence, ensuring clear communication.
• Use HMCTS service scripts and knowledge articles to direct users to the appropriate services and information.
• Support users through complaints procedures, updating case management systems.
• Identify risks relating to HMCTS buildings and facilities, reporting concerns promptly.
• Maintain and manage case files accurately, ensuring secure handling of sensitive information.
• Carry out jury service administration, including jury selection, deferrals, attendance monitoring, and expense processing.
• Assist with court listing and scheduling to maximise judicial time.
• Provide administrative support to the judiciary, including diary management.
• Support enforcement activities, including financial assessments and basic reports.
• Contribute to health and safety procedures by completing facility checks.

Conocimientos

Organisational skills

Verbal communication

Written communication

IT skills

Customer service

Teamwork

Attention to detail

Problem solving

Herramientas

Case management systems

Descripción del empleo

Brook Street in Port Talbot is recruiting for a Court Clerk / Administrative Officer role within HMCTS. This office-based position is temporary for six months, with 37 hours per week, Monday to Friday. Starting pay is £12.86 per hour, rising to £13.25 after 12 weeks.

The role requires strong organisational and communication skills, ability to handle confidential information, and proficiency with multiple IT and case-management systems. DBS clearance is required.