Final Mile Territory Manager

Hermes; Aylesbury; On-site; GBP 38,000 - 46,000; Full time

Job summary

Hermes in the UK is seeking a Final Mile Territory Manager based in Aylesbury to lead service excellence across Delivery Units. You’ll own performance, solve issues in real time using digital tools, and motivate couriers while building strong relationships with Evri Business Partners, the local community, and internal teams.

This role rewards ownership, accountability and resilience as your decisions shape courier experience, customer satisfaction, operational efficiency and site safety every

Qualifications

• Analytical mindset with ability to prioritise effectively.
• Experience managing operational performance in a fast-paced environment.
• Excellent communication skills across dispersed or remote teams.
• Ability to motivate, influence, and engage multiple stakeholders.
• Confident using digital dashboards and operational tools.
• Solid organisational and planning skills across multiple sites.

Responsibilities

• Own service, cost, and performance across your Delivery Unit(s).
• Ensure on-time parcel flow and courier coverage.
• Analyse digital dashboards to identify risks and resolve issues.
• Build relationships with EBPs, couriers, support teams, and unions.
• Lead budget management with a focus on cost leadership and efficiency.
• Drive continuous improvement and proactive planning across all operations.

Skills

Analytical mindset

Strong communicator

Planning & organisational skills

Team leadership

Digital dashboards

Tools

Digital dashboards

Job description

We’re Hiring! Final Mile Territory Manager Aylesbury

Location: Aylesbury
Shift Pattern: 5/7

Ready to Lead, Inspire, and Keep the Final Mile Moving?

If you thrive in fast-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time.

About the Role

As aFinal Mile Territory Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams.

This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety - every single day.

Responsibilities as a Final Mile Territory Manager

• Own service, cost, and performance across your Delivery Unit(s)
• Ensure consistent, compliant, on-time parcel flow and courier coverage
• Analyse digital dashboards and Service Tracker to identify and resolve risks
• Build strong relationships with EBPs, couriers, support teams, and unions
• Lead budget management with a focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across all operations

Qualifications:

• Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)

Knowledge & Experience:

• Knowledge of the self-employed courier model
• Previous experience working in a customer-focused industry within a fast-paced operational role
• Strong planning and organisational experience

Technical & People Skills:

• Analytical mindset with the ability to prioritise effectively
• Ability to empower teams with appropriate oversight and support recruitment/interview activity when required
• Strong communicator across a dispersed workforce
• IT proficient, including experience with digital dashboards

Interested? Here’s What You’ll Need to Succeed

• A strong analytical mindset with the ability to prioritise effectively
• Experience managing operational performance in a fast-paced environment
• Excellent communication skills across dispersed or remote teams
• Ability to motivate, influence, and engage multiple stakeholders
• Confident using digital dashboards, apps, and operational tools
• Solid organisational and planning skills - especially when working across multiple sites

If you’re motivated by building, shaping and delivering growth in a fast-moving logistics environment, we’d like to hear from you.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.