Courier Customer Service / Operations Clerk

Freightserve recruitment; London Borough of Hounslow; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Job summary

Freightserve recruitment in the Feltham area is seeking a Courier Customer Service / Operations Clerk to join a major freight company. The role focuses on delivering high-quality customer service and accurate operational support in a busy logistics environment.

You will manage queries, input data into account management software, and assist with billing and accounting tasks. Monday–Friday on-site, with 25 days holiday and opportunities to grow within the organisation.

Qualifications

• Experience in customer service and billing is preferred.
• Strong numeracy and attention to detail.
• Ability to input data into account management software accurately.
• Proficient Excel skills (pivot tables and formulas) advantageous.

Responsibilities

• Provide excellent customer service to couriers and clients.
• Input data into account management software accurately and timely.
• Support operations with effective communication and organization.
• Assist with accounting and billing processes as needed.
• Maintain confidentiality and security of client information.

Skills

Customer service

Communication

Numeracy

Excel (pivot tables)

IT skills

Freight knowledge

Accounting experience

Problem solving

Tools

Accountancy software

Excel

Job description

Freightserve recruitment are looking for a Courier Customer Service / Operations Clerk for a major Freight company. The company is based in the Feltham, Middlesex area.

Key Tasks

• Strong communication, including writing, speaking and active listening
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• In-depth knowledge of industry best practices
• Basic maths and accounting skills
• Organization, time management and prioritization abilities
• Ability to be discreet and maintain the security of client information
• Effective computer skills to input to use account management software in a timely and efficient manner
• Excellent knowledge of excel, ideally with Intermediate experience level, able to use pivot tables and formulas.

Skills and Competencies

• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Knowledge of the freight transport industry.
• Experience within Accountancy and billing.
• Prior experience in an accountancy environment
• Excel qualification to intermediate level or the equivalent of - not essential.

Hours are based on a Monday - Friday basis.

Benefits include 25 days holiday per year.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.