Freight Operators

Freightserve recruitment; London Borough of Hounslow; On-site; GBP 26,000 - 38,000; Full time

Job summary

Freightserve recruitment is seeking two AOG Freight Operators to join a well-established freight forwarder based in Feltham, Middlesex. Shift timings are Monday–Friday 8am–4:30pm or 9am–5:30pm.

You will coordinate end-to-end international freight movements across Air and Road, prepare competitive quotations, and support pricing activities while ensuring compliant, cost-efficient service. You will work closely with customers, carriers, overseas partners and internal teams to deliver high-quality

Qualifications

• Minimum two years' experience in freight forwarding, transport or logistics operations.
• Experience preparing freight quotations and obtaining supplier rates.
• Experience working within a customer-focused operational environment.

Responsibilities

• Coordinate import, export and cross-trade shipments from booking through to final delivery.
• Arrange collections, carrier bookings and transport services; monitor milestones.
• Prepare accurate and competitive quotations for Air and Road freight; maintain pricing records.
• Prepare and validate freight documentation including Air Waybills, CMR, customs docs.
• Track shipments and communicate progress to stakeholders.
• Complete invoicing, cost accruals, and monitor profitability.
• Meet operational KPIs and identify opportunities for continuous improvement.

Skills

Freight operations

Quotations

Pricing awareness

Customer service

Communication

Tools

Tracking platforms

Operational systems

Job description

Freightserve recruitment are looking for two AOG Freight Operators to work Monday -Friday 8am - 4.30 or 9am - 5.30pm for a well-established Freight Forwarder. The company is based in the Feltham, Middlesex area.

The Freight Operator is responsible for coordinating the end-to-end movement of international freight shipments across Air and Road services whilst preparing competitive customer quotations and supporting commercial pricing activities. The role ensures shipments are delivered safely, compliantly, cost-effectively and in line with customer requirements. Working closely with customers, carriers, overseas partners and internal stakeholders, the role combines operational excellence with commercial awareness to deliver outstanding customer service and profitable freight solutions.

Responsibilities

• Coordinate import, export and cross-trade shipments from booking through to final delivery. Arrange collections, carrier bookings and transport services. Monitor shipment progress, manage milestones and proactively resolve delays or service issues.


• Act as the primary operational contact for customers, providing shipment updates, responding to enquiries and delivering effective logistics solutions whilst building strong customer relationships.


• Book transport with airlines, shipping lines, hauliers and approved suppliers. Liaise with overseas partners and monitor supplier performance to ensure agreed service levels are achieved.


• Prepare accurate and competitive quotations for Air and Road freight. Obtain supplier and carrier rates, calculate freight costs, apply agreed margins, support RFQs and spot quotes, maintain pricing records and work with Sales and Operations to maximise profitability.


• Prepare and validate freight documentation including Air Waybills, CMR documentation, customs documentation, export declarations and supporting paperwork where applicable. Ensure compliance with company procedures, customer SOPs and customs regulations.


• Track shipments through Tracking platforms or other operational systems, update milestones, coordinate customs clearance and final delivery, and communicate proactively with all stakeholders.


• Complete timely invoicing, ensure accurate cost accruals, verify supplier invoices, monitor shipment profitability and minimise unnecessary operational costs.


• Meet operational KPIs relating to service, productivity, documentation accuracy and customer satisfaction. Identify opportunities for continuous improvement and support business objectives.

Experience Required

• Minimum two years' experience in freight forwarding, transport or logistics operations.


• Experience preparing freight quotations and obtaining supplier rates.


• Experience working within a customer-focused operational environment.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry