Courier Customer Service / Operations Clerk

Freightserve recruitment; Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday per year

Job summary

Freightserve recruitment is seeking a Courier Customer Service / Operations Clerk for a major freight company in the Feltham/Middlesex area. The role requires strong communication, excellent customer service, efficient data entry into account management software, and solid Excel skills (pivot tables and formulas).

Ideal candidates will have accounting exposure, numeracy, and the ability to manage deadlines in a fast-paced environment. Monday–Friday shifts with 25 days holiday per year.

Qualifications

• Strong communication, including writing, speaking and active listening.

Responsibilities

• Provide courier customer service and operations support.

Skills

Customer focus

Stress management

Reliability

Attention to detail

IT skills

Freight industry knowledge

Accounting experience

Accounting experience (general)

Tools

Excel

Pivot tables

Job description

Freightserve recruitment are looking for a Courier Customer Service / Operations Clerk for a major Freight company. The company is based in the Feltham, Middlesex area.

Key Tasks:

• Strong communication, including writing, speaking and active listening
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• In-depth knowledge of industry best practices
• Basic maths and accounting skills
• Organization, time management and prioritization abilities
• Ability to be discreet and maintain the security of client information
• Effective computer skills to input to use account management software in a timely and efficient manner
• Excellent knowledge of excel, ideally with Intermediate experience level, able to use pivot tables and formulas.

Skills and Competencies:

• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Knowledge of the freight transport industry.
• Experience within Accountancy and billing.
• Prior experience in an accountancy environment
• Excel qualification to intermediate level or the equivalent of - not essential.

Hours are based on a Monday - Friday basis.

Rotation shifts of; / and.

• 25 days holiday per year.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.