Shipping Clerk

Time Appointments Ltd; Colchester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

On-site parking

Job summary

Time Appointments Ltd is seeking an experienced Shipping Clerk to join a reputable shipping company in Essex. You will handle customer interactions, coordinate bookings and assist with operational documentation, with a focus on maintaining smooth import/export processes.

The role requires shipping/logistics experience, strong communication, and a detail-oriented, proactive approach. Full UK driving licence is needed for travel to sites and ports.

Qualifications

• Experience in shipping, logistics or freight forwarding operations.
• Strong customer service and communication skills.
• Good IT skills including email and spreadsheets.
• Excellent attention to detail and ability to manage multiple priorities.
• Practical, solutions-focused approach and willingness to support the wider team.

Responsibilities

• Coordinating customer requirements and managing booking enquiries
• Preparing and checking operational documentation
• Supporting import and export processes, including relevant customs formalities
• Assisting with billing, quotations and other commercial administration
• Communicating with customers and external partners to keep arrangements on track
• Helping coordinate vessel-related activities and wider operational requirements
• Following up on enquiries and opportunities to maintain strong customer relationships

Skills

Shipping/logistics operations

Customer service

IT skills (email & spreadsheets)

Attention to detail

Team support mindset

Full UK driving licence

Tools

Microsoft Excel

Job description

Time Appointments are working on behalf of a reputable and growing shipping company who are looking to appoint an experienced Shipping Clerk to join their expanding team.

If you have experience in shipping, freight forwarding or logistics and are looking for a role with plenty of variety, this could be just what you’re after. Joining an established and busy operation, you’ll be at the heart of the action, combining customer interaction, commercial responsibilities and day-to-day coordination.

The successful candidate will play an important part in keeping activities organised and running smoothly, with responsibilities including:

• Coordinating customer requirements and managing booking enquiries
• Preparing and checking operational documentation
• Supporting import and export processes, including relevant customs formalities
• Assisting with billing, quotations and other commercial administration
• Communicating with customers and external partners to keep arrangements on track
• Helping coordinate vessel-related activities and wider operational requirements
• Following up on enquiries and opportunities to maintain strong customer relationships

Skills & Experience Required:

• Experience in shipping, logistics, freight forwarding or a similar operational role
• Strong communication and customer service skills
• Good IT skills, including email and spreadsheets
• Excellent attention to detail and the ability to manage multiple priorities
• A practical, solutions-focused approach and a willingness to support the wider team
• A full UK driving licence, as travel to operational sites and ports will be required

What’s on offer?

• Salary: Up to £35,000, depending on experience
• Location: Essex
• Working pattern: Monday to Friday, with no weekend working
• Contract: Permanent
• Holiday: 22 days plus bank holidays
• Additional benefit: On-site parking