Courier

DHL; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Telford is seeking a Courier responsible for delivering and collecting shipments efficiently. You will provide excellent customer service while ensuring adherence to operational policies. Ideal candidates will have strong communication skills, geographical knowledge, and a valid UK driving license. This role offers competitive pay, a bonus scheme, and generous benefits including training opportunities.

Benefits

Competitive salary and quarterly bonus scheme

Generous holiday entitlement

Company pension scheme

Life Assurance and enhanced maternity pay

Generous company sick pay

Voluntary benefits including discounts

Access to professional employee assistance programs

Excellent training and development opportunities

Qualifications

• Experience in customer-facing positions is advantageous.

Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Skills

Excellent written and verbal communication skills

Strong geographical knowledge and route planning skills

Ability to handle physical demands of the role

Experience in a multi-drop courier role

Education

Full UK driving license (C1, 7.5 ton License preferred)

Job description

Overview

Job Title: Courier

Location: DHL International (UK) Ltd, Hortonwood 45, Hortonwood, Telford, TF1 7FA

Hours: Monday - Friday 07.00 – 17.00

About Us

At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can-do attitude.

Role Purpose

As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can-do attitude.

Key Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Success Criteria

• Achieve high levels of customer satisfaction.
• Complete time-definite deliveries and collections.
• Demonstrate excellent planning and organisational skills.
• Adapt to changing routes and business needs.

Skills & Experience

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.
• Full UK driving license (C1, 7.5 ton License preferred).
• Experience in a multi-drop courier role and customer-facing positions is advantageous.

Benefits

• Competitive salary and quarterly bonus scheme.
• Generous holiday entitlement increases with service.
• Company pension scheme with excellent contribution rates.
• Life Assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits, including retail, entertainment, and gym membership discounts.
• Access to professional employee assistance and wellbeing programs.
• Excellent training and development opportunities with a focus on internal promotion.

Join Us

If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.