Counselling & Projects Operations Lead

Parental Minds C.I.C; Honiton; On-site; GBP 28,000 - 30,000; Part time

Job summary

Parental Minds CIC is seeking a Counselling & Projects Coordinator on a 12‑month fixed‑term contract (pro rata) to provide high‑quality coordination and operational support across our counselling offer and related projects.

You will manage the end-to-end counselling pathway, coordinate safeguarding and DDSL responsibilities, oversee project delivery, track actions and build strong external partnerships to ensure a safe, responsive and well‑organised service for parent carers.

Responsibilities

• Coordinate the end-to-end counselling pathway, from referral through allocation and ongoing administration.
• Match referrals with counsellors, considering needs, availability and service requirements.
• Maintain accurate records of counsellor availability, referrals, allocations and sessions.
• Manage monthly client payment records and liaise with clients about payments due to keep counselling accessible.
• Coordinate volunteer counsellor inductions, interviews and onboarding processes.
• Ensure DBS, safeguarding and other pre-engagement checks are completed and recorded appropriately.
• Maintain clear counselling procedures, systems and resources, and share learning across the team.
• Identify gaps, delays or operational risks and take proactive action to address them.
• Act as Deputy Designated Safeguarding Lead and promote safeguarding across the organisation.
• Support project coordination, tracking actions and deadlines, and reporting for funders.

Job description

Parental Minds CIC is seeking a Counselling & Projects Coordinator on a 12‑month fixed‑term contract (pro rata) to provide high‑quality coordination and operational support across our counselling offer and related projects.

You will manage the end-to-end counselling pathway, coordinate safeguarding and DDSL responsibilities, oversee project delivery, track actions and build strong external partnerships to ensure a safe, responsive and well‑organised service for parent carers.