Counselling & Projects Coordinator

Parental Minds C.I.C; Honiton; On-site; GBP 28,000 - 30,000; Part time

Job summary

Parental Minds CIC is seeking a Counselling & Projects Coordinator on a 12‑month fixed‑term contract (pro rata) to provide high‑quality coordination and operational support across our counselling offer and related projects.

You will manage the end-to-end counselling pathway, coordinate safeguarding and DDSL responsibilities, oversee project delivery, track actions and build strong external partnerships to ensure a safe, responsive and well‑organised service for parent carers.

Responsibilities

• Coordinate the end-to-end counselling pathway, from referral through allocation and ongoing administration.
• Match referrals with counsellors, considering needs, availability and service requirements.
• Maintain accurate records of counsellor availability, referrals, allocations and sessions.
• Manage monthly client payment records and liaise with clients about payments due to keep counselling accessible.
• Coordinate volunteer counsellor inductions, interviews and onboarding processes.
• Ensure DBS, safeguarding and other pre-engagement checks are completed and recorded appropriately.
• Maintain clear counselling procedures, systems and resources, and share learning across the team.
• Identify gaps, delays or operational risks and take proactive action to address them.
• Act as Deputy Designated Safeguarding Lead and promote safeguarding across the organisation.
• Support project coordination, tracking actions and deadlines, and reporting for funders.

Job description

28-30k per year, depending on experience, pro rata

12 months fixed term contract, with scope to extend

The Role

The Counselling & Projects Coordinator will provide high-quality coordination and operational support across Parental Minds CIC’s counselling offer anda number ofrelated projects. The postholder will help ensure that people accessing the service receive a safe,responsiveand well-organised experience, while also supporting the systems, partnerships,volunteersand reporting that enable the service to run effectively.

The role will take ownership of the practical coordination of the counselling pathway, including referrals, matching, availability, inductions, interviews, checks and communication with counsellors and partner organisations. The postholder will also coordinate agreed projects, ensuring activity is organised, and reported appropriately.

Key responsibilities

Counselling service coordination

Coordinate the end-to-end counselling pathway, from referral/initial enquiry through to allocation,ongoing administration.,liaisingbetween counsellors and peer support workers whenappropriate, and obtaining client feedback.

Match counselling referrals (after triage)withappropriate counsellors, taking account of needs, availability,capacityand service requirements.

Maintainaccuraterecords of counsellor availability, referrals,allocationsandsessions.

Manage and update monthly client payment records and sensitively liaise with clientsabout payments due, ensuring that counsellingremainsaccessible to all parent carers.

Coordinatevolunteercounsellor inductions,interviewsand onboarding processes.

Ensure required DBS, safeguarding and other pre-engagement checks are completed and recorded appropriately.

Maintain regular communication with counsellors andencourage peer support within the counselling teambyfacilitatingregular meetings and information and resource sharing.

Support the development and maintenance of clear counselling procedures,systemsand resources, working with the triage counsellor to ensure that PM systems meet the requirements of counselling regulatory bodies and training providers.

Through regularmonitoringand evaluationIdentify gaps, delays or operational risks within the counselling pathway and take proactive action to address them.

Safeguarding,qualityand DDSL Responsibilities

Act as a Deputy Designated Safeguarding Lead (DDSL) for Parental Minds CIC, supporting the DSL to promote andmaintaina strong safeguarding culture across the organisation.

Deputise for the DSL whenrequired, takingappropriate actionin response to safeguarding concerns and ensuring concerns are recognised, recorded, reported and escalated in line with organisational policies and statutory guidance.

Providesafeguarding advice and support to staff, volunteers and peer support workers, helping them to respond confidently and appropriately to safeguarding concerns.

Ensure safeguarding, confidentiality and information-sharing requirements are embedded across counselling, peersupportand project delivery.

Maintainaccurate,timelyand secure safeguarding records and ensure information is managedin accordance withorganisational policies and data protection requirements.

Work closely with the DSL and wider team toidentifysafeguarding risks, manageconcernsand ensureappropriate follow-upand escalation.

Contribute to safeguarding reviews, risk assessments, learning and quality improvement, ensuring that safeguarding practiceremainseffective and person-centred.

Promote a culture of reflective practice, professional curiosity,accountabilityand continuous improvement across the organisation.

Project coordination

Coordinate agreed projects and work with project partners,staffand volunteers to ensure activity is planned,deliveredand recorded effectively.

Track actions, deadlines,outputsand agreed project requirements.

Support the preparation of project reports, updates and evidence for funders/commissioners and internal reporting.

Helpidentifyopportunities to improve project delivery and ensure learning is captured and shared.

Partnerships,collegesand external relationships

Develop andmaintainpositive working relationships with colleges and other training/referral partners.

Complete placement reports, placement agreements, counsellorlogsand other paperwork required by student counsellors'training providers.

Represent Parental Minds professionally and build trusted relationships with external organisations.

Work with partner organisations to support a consistent and responsive service.