Senior Family Advisor

DGWGO Limited; Dumfries, Glasgow, Dundee; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

27 days annual leave

Employer pension 5%

Mileage allowance

Hybrid working

Flexible working

Job summary

Mindroom is seeking a Hub Lead in Dumfries and Galloway to co-ordinate the delivery of support services for families with neurodivergent children. The role requires developing local networks, tracking outcomes, and contributing to funding and expansion efforts.

It involves hybrid working with travel across the hub area and line management of a Family Support Worker. The post is full-time for 1 year, with salary £28,493–£38,043, pension contributions, and flexible working arrangements.

Responsibilities

• Co-ordinate the day-to-day delivery of services in the hub, ensuring activities are delivered to plan, on time, and in line with funder requirements.
• Develop and maintain systems for tracking programme activity, outputs, and outcomes, and contribute to interim and final reporting.
• Lead on developing and sustaining a local network of partners and stakeholders across the hub area, including statutory services, third sector organisations and community-based groups.
• Represent Mindroom at relevant local forums, multi-agency meetings and partnership events in the hub area.
• Identify and contribute to relevant funding opportunities to support Mindroom’s presence in the hub area.
• Support geographical expansion by embedding the organisation’s reach and relationships within the hub area.
• Contribute to the development of the Direct Support Service, including team meetings, service improvement activity, and projects.
• Provide high-quality, person-centred advice, information, emotional and practical support to families.
• Deliver 1:1 support helping families identify goals, build confidence and navigate services.
• Provide support and information to professionals working with neurodivergent children and their families.
• Facilitate group-based and peer support sessions, online and in person.
• Advocate and represent families at meetings where required.
• Maintain accurate and timely casework records in line with policies and data protection.
• Implement Safeguarding and Child Protection policies and act as Deputy Child Protection Officer when required.
• Provide line management for a Family Support Worker.
• Engage with Team Leaders and colleagues to ensure enquiries are resolved and services are efficient.
• Mentor and support volunteers and students on placement.
• Collaborate with partner agencies and charities to develop partnerships.
• Contribute to evidence-based resources for audiences and participate in policy/practice consultations.
• Demonstrate flexibility and adaptability in a developing team.

Job description

Job Purpose
As part of our Whole Family Support Fund programme, we will establish Mindroom hubs in Glasgow, Lanarkshire, Dundee, the Lothians, Dumfries and Galloway, and the Highlands and Islands.

The postholder will co-ordinate service delivery for Dumfries and Galloway providing high-quality, person-centred information, advice and support to families raising neurodivergent children and young people. This is a senior practitioner role within Mindroom’s Direct Support Services team.

With support from the Team Leader, the Service Manager, and the Business Development team, the postholder will develop and sustain local networks and partnerships across their hub, track programme activity and outcomes, and contribute to funding development to support Mindroom’s strategic growth in the area. The postholder will line manage at least one Family Advisor.

The postholder will provide advice, information, and emotional and practical support to families across a personal caseload, drawing on a non-judgemental, trauma-informed approach. They will also work alongside professionals and partner agencies, facilitate group-based support, and help ensure the programme contributes meaningfully to Mindroom’s wider strategic aims.

Programme Co-ordination and Leadership

As a hub lead, the postholder will:

• Co-ordinate the day-to-day delivery of services in the hub, ensuring activities are delivered to plan, on time, and in line with funder requirements.
• With support from their Team Leader, develop and maintain systems for tracking programme activity, outputs, and outcomes, and contribute to interim and final reporting.
• Take the lead on developing and sustaining a local network of partners and stakeholders across the hub area, including statutory services, third sector organisations and community-based groups.
• Represent Mindroom at relevant local forums, multi-agency meetings and partnership events in the hub area.
• Work with the Business Development team to identify and contribute to relevant funding opportunities that support the continuation and development of Mindroom’s presence in the hub area.
• Support Mindroom’s strategic objective of geographical expansion by helping to embed the organisation’s reach and relationships within the hub area.
• Contribute to the development of the Direct Support Service more broadly, including team meetings, service improvement activity, and relevant projects.

Direct Support Duties

The postholder will maintain a personal caseload, providing:

• High-quality, person-centred advice, information, emotional and practical support to families.
• 1:1 support using a variety of approaches, helping families to identify goals, build confidence and develop skills to navigate services and communicate with professionals independently.
• Support and information to professionals working with neurodivergent children and young people and their families.
• Facilitation of group-based and peer support sessions, both online and in person, across the hub area.
• Advocacy and representation at meetings on behalf of families, where required.
• Accurate and timely casework records, maintained in accordance with Mindroom’s policies and procedures, including confidentiality and data protection.
• Implement Mindroom’s Safeguarding and Child Protection policies across all areas of work, and, following appropriate training, act as Deputy Child Protection Officer (DCPO) when required.
• To provide line management for a Family Support Worker.

Wider Organisational Responsibilities

• Work closely with Team Leaders and team members to ensure enquiries are responded to appropriately, and the service remains efficient and responsive to families’ needs.
• Provide mentorship and support to volunteers and students on placement, as required.
• Collaborate with partner agencies and charities to explore and develop working partnerships.
• Contribute to the production of evidence-based resources appropriate to our audiences.
• Contribute to consultations that may influence statutory organisations as they formulate policy and practice.
• Participate in Continuous Personal Development in relevant areas to promote growth and confidence within the role.
• Bring flexibility and adaptability to a developing team, embracing evolving processes and ways of working to deliver the best possible service to families.
• Carry out other appropriate duties as required.

Additional Information

The salary range for this post is £28,493 to £38,043. We offer 27 days annual leave, plus 8 days public holidays. This role is offered as a fixed-term 1-year contract, with extension subject to further funding. The role is full-time, 35 hours per week.

The charity operates a contributory pension scheme, with an employer contribution currently at 5%. There is a mileage allowance for own car use. We have a confidential conversations service in place for all staff, currently provided by Crossreach. A TOIL policy covers out-of-hours work. As a new employee, you will need to complete a 3-month probationary period successfully. Flexible working is available.

PVG registration and DCPO training are required for this role, and the successful applicant will be expected to comply with Mindroom’s policies and procedures, including confidentiality and data protection.

This post involves hybrid working, with a combination of home-based working, attendance at the Edinburgh office, and frequent travel across the hub area to support families in person, attend partnership meetings and facilitate group sessions. Occasional weekend and/or evening work may be required.