Costa Assistant Store Manager - Truro

Scoffs Group; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading coffee franchise in the UK is seeking an Assistant Store Manager to support operations and lead a team. The ideal candidate has a passion for coffee and excellent customer service skills. Responsibilities include overseeing store operations, coaching staff, and ensuring compliance with quality standards. This role offers opportunities for personal and professional growth in a supportive environment.

Benefits

Exclusive discounts and team rewards

Free Employee Assistance Programme support

Wagestream access

Company Pension Scheme

Training and apprenticeships

Free lunch and drinks on shift

Long service awards

Store-wide bonuses for success

Qualifications

• Experience supervising shift teams preferred but not essential.
• Confidence to take charge and adapt quickly.
• A growth mindset to develop yourself and help others.

Responsibilities

• Act as shift leader in the Store Manager's absence.
• Drive a positive team culture and coach Baristas.
• Ensure the perfect coffee every time and maintain standards.

Skills

Passion for coffee and customer service

Great communication and coaching skills

Flexibility with working hours

Job description

Overview

As an Assistant Store Manager, you'll support the Store Manager in leading the team to deliver exceptional results and memorable customer experiences. You'll take full ownership of shifts, ensuring smooth operations and upholding Costa's brand and quality standards — all while bringing your own personality to the role.

Responsibilities

• Act as shift leader in the Store Manager's absence, overseeing all aspects of the store
• Drive a positive team culture and coach Baristas and Barista Maestros
• Ensure the perfect coffee every time — maintaining standards of grind, dose, and recipe
• Launch new drinks and lead seasonal campaigns with enthusiasm
• Deliver outstanding customer service across in-store, Costa Collect, and Delivery platforms
• Take a hands-on approach to daily operations, training, and team development
• Set high standards in all you do — from cleanliness and compliance to sales and service

Qualifications

• A passion for coffee, people, and excellent customer service
• Previous experience supervising shift teams (preferred but not essential)
• Great communication and coaching skills
• Confidence to take charge and adapt quickly
• Full flexibility with working hours
• A growth mindset — you want to develop yourself while helping others do the same

About Scoffs Group

Step Up as an Assistant Store Manager - Grow with Scoffs Group

Proud to be the UK's Largest Costa Coffee Franchise

Are you a natural leader with a passion for coffee and people? Looking for the next step in your hospitality career? This could be the opportunity you've been waiting for. At Scoffs Group, we're proud to be the largest Costa Coffee franchise in the UK. We're on the lookout for an ambitious and hands-on Assistant Store Manager to support day-to-day operations, drive team performance, and ensure every customer enjoys an unforgettable Costa experience.

Who We Are

We're an award-winning franchise, proudly representing Costa Coffee - the UK's favourite coffee brand 11 years in a row. Our teams are built on warmth, inclusivity, and a shared love of great coffee and even better service. At Scoffs, you'll be part of a close-knit community that supports one another, celebrates success, and never stops growing. We are proud to be a diverse and equal opportunity employer and are committed to building an inclusive environment for all employees.

Benefits

• Instant Perks with Boostworks - Unlock exclusive discounts and team member rewards from day one
• We\'ve Got Your Back - Free, confidential support via our Employee Assistance Programme (Life & Progress)
• Wagestream Access - Take control of your pay, access earnings early, and manage finances with ease
• Secure Your Future - Contribute to our Company Pension Scheme and plan ahead confidently
• Learn While You Earn - Access training and apprenticeships through our partners at Yuzu Training
• Free Lunch & Drinks on Shift - Enjoy lunch and handcrafted drinks
• Perks That Go Beyond You - Get discounts for yourself on & off shift!
• Loyalty Pays Off - Receive long service awards and recognition for your dedication
• We Celebrate You - From day one milestones to big wins, we make every moment matter
• Team Wins = Bonus Time - Celebrate success with store-wide bonuses when targets are smashed

Ready to Lead the Way?

If you're ready to develop your leadership skills, inspire a brilliant team, and build a fulfilling future with a brand you're proud of - we'd love to hear from you.