Cosmetics Leader: Key Holder & Customer Experience Champion

The Estée Lauder Companies; Cardiff; On-site; GBP 19,000 - 26,000; Full time

Job summary

Estée Lauder Companies in Cardiff is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring the smooth running of the store. You will lead by example, coaching the sales team to deliver inspirational, authentic and personalized customer service to achieve targets.

You will also bring cash handling experience for start and end of day reconciliation, and participate in opening and closing on a rota.

Qualifications

• Proven retail experience, preferably in cosmetics.
• Ability to deliver inspirational, authentic and personalized customer service.
• Desirable: experience with cash reconciliation and opening/closing the store.
• Desirable: previous supervisory experience including coaching others.
• Ability to work retail hours including days, nights, weekends and events.
• Experience with retail point-of-sale software.
• Must show right to live and work in the country if invited to interview.

Responsibilities

• Lead by example and coach the sales team to meet sales and service targets.
• Provide outstanding customer service with authenticity and personalization.
• Carry out start and end of day cash reconciliation and cash handling.
• Open and close the store on a rota basis.
• Support the Store Manager and Assistant Manager in daily operations.

Skills

Customer service

Coaching/mentoring

Retail operations

Cash handling

Open/Close operations

POS software

Shift availability

Tools

POS software

Job description

Estée Lauder Companies in Cardiff is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring the smooth running of the store. You will lead by example, coaching the sales team to deliver inspirational, authentic and personalized customer service to achieve targets.

You will also bring cash handling experience for start and end of day reconciliation, and participate in opening and closing on a rota.