Correspondence & Records Administrator

Hrstalentsolutions; Sheffield; On-site; GBP 27,000 - 29,000; Full time

Job summary

Hrstalentsolutions is seeking a dedicated Correspondence and Records Assistant for a full-time, on-site role based in the United Kingdom. The position focuses on managing incoming correspondence, drafting replies, and maintaining accurate records to support service delivery.

The candidate will handle filing, ensure attachments are complete, and route complex questions to the appropriate colleague. Strong written communication and careful record-keeping are essential.

Qualifications

• Clear written communication and spelling accuracy.
• Ability to manage multiple small tasks without losing track.
• Familiarity with word processing and shared inboxes.

Responsibilities

• Sort incoming mail and electronic correspondence by subject and urgency.
• Register new items in the office's tracking system.
• Check that attachments are complete and legible.
• Draft standard acknowledgements and straightforward replies.
• Update the record when an answer or document is received.
• Prepare letters for checking, printing or secure electronic delivery.
• Follow up on unanswered items according to the office's timescales.
• Maintain a sensible filing structure and ensure correct versioning.

Skills

Organisational skills

Attention to detail

Written communication

Multitasking

Microsoft Word/Email proficiency

Tools

Word processing software

Shared inboxes management

Job description

Hrstalentsolutions is seeking a dedicated Correspondence and Records Assistant for a full-time, on-site role based in the United Kingdom. The position focuses on managing incoming correspondence, drafting replies, and maintaining accurate records to support service delivery.

The candidate will handle filing, ensure attachments are complete, and route complex questions to the appropriate colleague. Strong written communication and careful record-keeping are essential.