Efficient Correspondence & Records Specialist

Hrstalentsolutions; Sheffield; On-site; GBP 27,000 - 29,000; Full time

Job summary

Hrstalentsolutions is seeking a Correspondence and Records Assistant in Sheffield for a full-time, workplace-based role. The salary range is £26,500–£28,500 per year, and you will manage incoming correspondence and maintain records to support service delivery.

You will open daily correspondence, identify owners, draft routine responses, and route items for escalation. Strong attention to detail and good written communication are expected, with prior office admin or customer service experience

Qualifications

• Clear written communication and ability to draft responses
• Strong organisational skill and accuracy in record-keeping
• Experience in office administration or customer service is useful

Responsibilities

• Sort incoming mail and electronic correspondence by subject and urgency
• Register new items in the office tracking system
• Check attachments are complete and legible
• Draft standard acknowledgements and straightforward replies
• Find earlier correspondence before passing a case to a colleague
• Update the record when an answer or document is received
• Prepare letters for checking, printing or secure electronic delivery
• Follow up on unanswered items according to the office's timescales

Skills

Written communication

Attention to detail

Office administration

Tools

Microsoft Word

Job description

Hrstalentsolutions is seeking a Correspondence and Records Assistant in Sheffield for a full-time, workplace-based role. The salary range is £26,500–£28,500 per year, and you will manage incoming correspondence and maintain records to support service delivery.

You will open daily correspondence, identify owners, draft routine responses, and route items for escalation. Strong attention to detail and good written communication are expected, with prior office admin or customer service experience