Copier Technician

OAKTREE CONSULTING; Penarth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting firm based in the UK seeks a dedicated service technician to provide on-site service support for Multi-Functional Printers. Candidates should have 2 to 5 years of experience in copier management, sound IT knowledge, and excellent communication skills. The role involves performing maintenance, troubleshooting, and assisting clients with their newly purchased MFPs. Independent work and a customer service-oriented attitude are essential. Please submit your resume with your expected salary to the provided email.

Qualifications

• 2 to 5 years of product management experience in copier troubleshooting.
• Possess Class 3 driving license.
• Attention to detail with a structured approach.

Responsibilities

• Perform corrective maintenance work on Multi-Functional Printers.
• Provide on-site service repair and troubleshooting.
• Update Service Jobs in CRM and manage parts in SAP.

Skills

Customer Service Orientation

Strong Technical Knowledge in MFP

Good Communication Skills

IT Software Knowledge

Ability to Work Independently

Education

GCE ‘N’, ‘O’ Level, Diploma or equivalent

Job description

RESPONSIBILITIES

• To provide on-site service related activities at customer’s premises, including but notlimited to:-
• Perform corrective maintenance work on Multi-Functional Printer (MFP).
• Perform on-site service repair/troubleshooting for both Hardware and Software on MFP.
• Update of all completed Service Jobs into CRM and clearing of Parts used in SAP system.
• Machine setup (including Printer Driver installation & Setup Scanning [Email/PC]) forcustomer’s newly purchased MFP at customer’s premises.
• Provide administrative support to the service team, i.e. report updating, collection of payment, ordering of service parts, and etc.

REQUIREMENTS

• Possess GCE ‘N’, ‘O’ Level, Diploma Holder or equivalent.
• 2 to 5 years of product management experience in copier including troubleshooting of equipment.
• Possess Class 3 driving license.
• Sound IT knowledge in software.
• Strong product technical knowledge in MFP, ECR/ POS.
• Good communication and interpersonal skills.
• Customer Service oriented structured and organised approach with attention to detail.
• Able to work independently and make decisions, escalating where and when necessarily and appropriately.

Please submit resumes to [e-mail] with the following details in MSWord format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.