Coordinator - Property Services

Sovereign Network Group; St. Ives; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Private medical insurance

Life cover at 4x salary

Wellbeing discounts / Gym memberships

Job summary

Sovereign Network Group (SNG) is hiring a Coordinator for the Property Services division in our Hurn Office on a permanent basis. You will handle work orders and schedule diaries for trades, ensuring timely repairs for residents while liaising with staff and residents.

We value solid administration experience, a strong customer service ethic, and the ability to work under pressure. The role includes diary management, coordination with partners, and contributing to service improvements within a

Qualifications

• Solid experience in administration within a busy customer focused role.
• Strong customer service focus with a confident telephone manner.
• Ability to manage own workload and meet targets.
• Experience using several different computer systems.

Responsibilities

• Receive work orders and schedule diaries for trades to complete repairs and maintenance for residents.
• Liaise with trade staff and repairs staff to meet appointment targets.
• Communicate with residents about scheduled works and updates.
• Provide first point of contact for business partners in your area.
• Complete required administration tasks and seek process improvements.

Skills

Administration

Customer service

Diary management

Organisational skills

Job description

Salary:

£25,936.00 - £30,000.00 Per year

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Hurn Office on a Permanent Basis.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people
• As someone committed to customer service, you'll work as part of our Property Team

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.