Coordinator - Property Services

Sovereign Network Group; Hurn; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension matched

Life cover

Private medical

Dental insurance

Wellbeing discounts

Volunteer days

Job summary

Sovereign Network Group is hiring a Co-ordinator for our Property Services division in the Hurn office on a permanent basis. You will receive work orders, schedule diaries for trades, liaise with staff and residents, and ensure appointment targets are met while delivering excellent customer service.

We value accuracy, empathy and the ability to work under pressure in a busy environment. This role includes benefits and a focus on continuous improvement and stakeholder collaboration.

Qualifications

• Experience in administration within a busy, customer-focused role.
• Understanding of building maintenance terminology preferred.
• Experience using several computer systems.
• Ability to manage own workload effectively.
• Strong customer service focus and confident telephone manner.
• Calm under pressure with an empathetic approach.
• Passion for helping people.

Responsibilities

• Receive work orders and schedule diaries for trades.
• Liaise with trade staff and residents to meet targets.
• Deliver the right outcomes for customers and resolve queries.
• Manage diary and bookings for the team.
• Provide required administration tasks and reporting.
• Identify opportunities to improve performance and suggest solutions.
• Build strong relationships with team and stakeholders.

Skills

Administration

Customer service

Time management

Telephone manner

Under pressure

Tools

CRM software

Job description

Salary: £25,936.00 - £30,000.00 Per year

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support team, working in our Property Services division in our Hurn Office on a Permanent Basis.

About Sovereign Network Group (SNG) SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution To manage a diary and bookings schedule for the team Complete required administration tasks Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role


• Some understanding of building maintenance terminology preferred


• Experience of using several different computer systems


• Ability to manage your own work load


• Strong customer service focus & confident telephone manner


• The ability to think quickly and clearly and work well under pressure


• Empathy and a passion for helping people

Job Description

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)


• Chance to buy or sell holiday as part of our flexible benefits package


• 3 additional wellbeing days and 2 paid volunteering days


• Generous matched pension scheme up to 12% and Life cover at 4x salary


• Enhanced maternity/paternity/adoption pay


• Options for private medical insurance, dental insurance and critical illness cover


• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Take a look at our careers site to learn more about us and our values. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.