Coordinator - Property Services

SNG (Sovereign Network Group); St. Ives; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym membership

Virtual GP 24/7

Wellbeing discounts

Volunteer days

Job summary

Sovereign Network Group seeks a Coordinator to join its Property Services team in our Hurn Office. You will receive work orders and schedule diaries for trades staff, ensuring repairs and maintenance are completed on time for residents.

You will liaise with trade staff, residents and business partners, delivering the right outcomes and assisting with complaint resolution while managing a demanding workload with a strong customer focus.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus and confident telephone manner.
• Empathy and a passion for helping people.

Responsibilities

• Receive work orders and schedule work diaries for trades employees completing repairs and maintenance for residents.
• Liaise with trade staff and repairs staff to meet appointment targets.
• Liaise with residents about scheduled repairs and maintenance works.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.

Skills

Administration

Customer service

Diary management

Telephone etiquette

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Salary:£25,936.00 - £30,000.00 Per yearAre you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?We are currently looking for a Coordinator to join our fast paced operationssupport team, working in our Property Services division in our Hurn Office on a Permanent Basis.About Sovereign Network Group (SNG)SNG provides over 85,000 homes and invest in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.The RoleYour responsibilities will include receiving work orders and scheduling workdiaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about theirscheduled repair and maintenance works.Responsible to deliver the right outcome for our customerProvide a first point of contact within your area for business partnersAssist in complaint and query resolutionTo manage a diary and bookings schedule for the teamComplete required administration tasksSeek opportunities to improve performance and offer solutionsEstablish and maintain own effectiveness by developing strong working relationships with team members, business stakeholdersWhat we look forSolid experience in administration within a busy customer focused roleSome understanding of building maintenance terminology preferredExperience of using several different computer systemsAbility to manage your own work loadStrong customer service focus & confident telephone mannerThe ability to think quickly and clearly and work well under pressureEmpathy and a passion for helping peopleAs someone committed to customer service, you'll work as part ofour Property TeamJob DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.