Contracts Officer

Sovereign Network Group; United Kingdom; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Life cover

Enhanced parental pay

Private medical insurance

Dental insurance

Wellbeing discounts

24/7 virtual GP

Job summary

Sovereign Network Group seeks an analytical Contracts Officer to join our team. You will manage day-to-day operations of technical service contracts, using data to identify trends, improve outcomes and ensure contractual obligations are met efficiently.

You will build strong stakeholder relationships, oversee contracts, and drive continuous improvement through case management and performance oversight to ensure services meet high standards and KPIs.

Qualifications

• Experience of contract management, supplier management, or operational service delivery.
• Experience and knowledge of working in compliance and/or M&E disciplines.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent stakeholder management and relationship-building capabilities.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong communication, problem-solving and organisational skills.
• A customer-focused approach with a commitment to delivering high-quality services.
• Experience working with performance metrics, KPIs, and reporting tools is desirable.

Responsibilities

• Oversee day-to-day operational management of technical services servicing and maintenance contracts.
• Use service insights and performance data to identify trends and improve outcomes.
• Ensure contractual obligations are delivered effectively and efficiently.
• Build and maintain strong relationships with internal and external stakeholders.
• Direct case management and proactive contract oversight to ensure services meet high standards and targets.
• Embed lessons learned into continuous improvement activities.

Skills

Contract management

Supplier management

Operational service delivery

Stakeholder management

Prioritisation

Communication

Problem solving

Customer focus

Performance metrics / KPIs

Job description

Salary: £33,000.00 - £40,000.00 Per year

SNG (Sovereign Network Group) is one of the largest housing associations in England. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

The role

We are seeking an analytical and data-driven Contracts Officer to join our team. This is an exciting opportunity to play a key role in the day-to-day operational management of technical services servicing and maintenance contracts, ensuring our customers remain at the heart of everything we do. You will use service insights and performance data to identify trends, improve outcomes, and ensure contractual obligations are delivered effectively and efficiently. You'll build and maintain strong relationships with internal and external stakeholders, fostering a collaborative culture that supports service excellence. Through direct case management and proactive contract oversight, you will help ensure services are delivered to the highest standards, operational targets are consistently achieved, and lessons learned are embedded into continuous improvement activities.

What we're looking for

• Experience of contract management, supplier management, or operational service delivery.


• Demonstrable experience and knowledge of working in compliance and / or M&E disciplines.


• Strong analytical skills with the ability to interpret data and translate insights into action.


• Excellent stakeholder management and relationship-building capabilities.


• Ability to manage competing priorities and work effectively in a fast-paced environment.


• Strong communication, problem-solving, and organisational skills.


• A customer-focused approach with a commitment to delivering high-quality services.


• Experience working with performance metrics, KPIs, and reporting tools is desirable.

Full job description available here

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)


• Chance to buy or sell holiday as part of our flexible benefits package


• 3 additional wellbeing days and 2 paid volunteering days


• Generous matched pension scheme up to 12% and Life cover at 4x salary


• Enhanced maternity/paternity/adoption pay


• Options for private medical insurance, dental insurance and critical illness cover


• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

Please note a Basic DBS check will be undertaken for the successful candidate.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Take a look at our careers site to learn more about us and our values.

Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives

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