Coordinator - Property Services

SNG (Sovereign Network Group); Christchurch; On-site; GBP 22,000 - 30,000; Full time

Job summary

Sovereign Network Group (SNG) is seeking a proactive Coordinator to join our Operations Support Team in the Property Services division at the Hurn Office on a permanent basis. You will help manage work orders and schedule diaries for trades staff to support residents.

In this busy, customer-focused role you will liaise with trade colleagues and residents, deliver timely outcomes, and contribute to service improvements.

Qualifications

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people

Responsibilities

• Receive work orders and schedule work diaries for trades employees completing repairs and maintenance works for our residents
• Liaise with trade staff and other repairs staff to make sure all appointment targets are met
• Liaise with residents about their scheduled repair and maintenance works
• Deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

Skills

Administrative experience

Customer service

Diary management

Liaison with stakeholders

Communication skills

Problem solving under pressure

Tools

MS Office Suite

Work order systems / ERP

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced Operations Support Team, working in our Property Services division in our Hurn Office on a Permanent Basis.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people

As someone committed to customer service, you'll work as part of our Property Team