Conversational AI Solution Specialist

Allianz; Croydon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global insurance provider in Croydon is seeking a Conversational AI Solution Specialist to enhance and maintain CAI solutions. This role involves collaboration with stakeholders, project management tasks, and direct involvement in the development of CAI solutions, along with a strong focus on personal growth and work-life balance initiatives. Candidates are expected to have a good understanding of AI frameworks and experience in diverse teams.

Benefits

Various courses and targeted development programs

Work Well programs for health and wellbeing

Flexibility for better work-life balance

Qualifications

• Basic understanding of STT, TTS, SSML and NLP.
• Experience in working in multicultural teams.
• Proved ability to analyze CAI solutions for improvements.

Responsibilities

• Facilitate identification and rollout of new CAI solutions.
• Conduct regular performance testing and monitoring.
• Execute project management tasks for CAI solution roll-outs.

Skills

Conversational AI frameworks

Analytical mindset

Programming languages (JavaScript or Python)

Communication skills

Agile methodologies

Tools

Cognigy

Project management tools

Job description

Overview

The Conversational AI Solution Specialist is responsible for the seamless operation and performance enhancement of dedicated CAI solutions within an assigned BU. Alongside these operational duties, they play a crucial role in facilitating the roll-out of new CAI solutions, troubleshooting, risk mitigation, and providing first-line support for Incident and Bug resolution.

What you do

• Facilitate identification of new CAI solutions by consulting on local requirements, specifications, and limitations.
• Conduct initial analysis for potential solution improvements.
• Secure stakeholder buy-in through collection of necessary approvals.
• Prepare successful CAI solution roll-out with actions including privacy impact assessments, customer journey gap assessment, and solution requirements document updates.
• Execute localization and configuration of provided global CAI assets as per defined local CAI solution requirements.
• Set up NLU structure, ensuring optimized intent recognition of the CAI solution.
• Perform CAI solution staging and deployment following best practices and quality standards.
• Prepare and conduct functional testing and UAT and generate insightful results.
• Conduct regular performance testing and monitoring of CAI solutions, engaging in a continuous improvement and enhancement process.
• Adjust global set of KPIs for CAI analytics to local requirements, implement and test local KPIs and regularly review them for accuracy and reliability.
• Adhere to globally defined technical standards and best practices.
• Execute local access management and support infrastructure upgrades & testing.
• Ensure and regularly update the local Solution Design Document (SDD) for compliance and relevance.
• Execute project management tasks for CAI solution roll-outs, including defining project timeline, milestones, deliverables, and responsibilities.
• Collaborate with CAI Regional Lead in hosting approval meetings and conducting the Go-Live process.
• Open incidents with all priority levels as needed using provided templates and documentation, supporting resolution when required.

What you bring

• Basic understanding of Conversational AI frameworks and technologies like STT, TTS, SSML and NLP.
• Demonstrated successful track record in working with a Conversational AI software, such as Cognigy.
• Good understanding of business environment and business processes.
• High problem solution competencies, including analytical mindset and skills to analyze CAI solutions und underlying business processes to derive potential improvements .
• Knowledge in programming languages like JavaScript or Python beneficial.
• Experience in working in multicultural and diverse teams.
• Proven experience and knowledge of IT organizations and teams.
• Good coordination & communication skills
• Proficient in English, with strong verbal and written communication skills.
• Experience in agile methodologies and usage of state-of-the-art project management tools.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

80177 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent