Control Tower Technician – 12h Rotating Shifts, Night Premium

Marks and Spencer; Lichfield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Night shift premium 25%

Colleague discount

Holiday allowance

Pension and life assurance

Induction and training

Employee portal perks

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer in Lichfield is launching its brand-new Distribution Centre and recruiting Control Tower Technicians to join the team on a 12-hour shift pattern across days and nights. You will monitor warehouse management systems, investigate nonstandard events, and take remedial actions to protect on-time delivery.

There is a two-week rotating schedule and a strong focus on efficiency and accuracy. This role is full-time, with comprehensive benefits and opportunities to grow within a

Qualifications

• Good understanding of end-to-end processes within a Distribution environment and KPIs to achieve.
• Exceed mentality, target-focused with knowledge of IT applications including MS Office and Excel.
• Analytical approach to problem solving with a structured and methodical mindset.
• Adaptable and receptive to new ways of working and changing demands.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Ensure smooth flow of product throughout the Distribution Centre to deliver the customer proposition efficiently.
• Follow Control Tower processes to increase operational efficiency across the site.
• Check system performance to improve availability and raise issues to minimise impact.
• Manage site orders and investigate customer orders to aid flow and protect Customer Failure Rate.
• Provide efficient and accurate reporting to support delivery, including system housekeeping.

Skills

Supply chain knowledge

Analytical mindset

Excel

IT applications (MS Office)

Problem solving

Adaptability

Communication skills

Tools

MS Office

Excel

Job description

Marks & Spencer in Lichfield is launching its brand-new Distribution Centre and recruiting Control Tower Technicians to join the team on a 12-hour shift pattern across days and nights. You will monitor warehouse management systems, investigate nonstandard events, and take remedial actions to protect on-time delivery.

There is a two-week rotating schedule and a strong focus on efficiency and accuracy. This role is full-time, with comprehensive benefits and opportunities to grow within a