Control Tower Shift Manager – Lichfield Distribution Centre

Marks and Spencer; Lichfield; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Night shift premium 25%

Colleague discount 20%

Holiday allowance

Job summary

Marks & Spencer is opening a new Lichfield Distribution Centre and recruiting a Control Tower Shift Manager to lead the team from day one. This full-time role involves managing 12-hour shifts on a two-week rotating schedule and delivering a smooth order and product flow.

You will oversee Control Tower processes, monitor system performance, and drive continuous improvements while planning for succession and talent development.

Qualifications

• Deep understanding of warehouse control systems and end-to-end DC processes.
• Proficient IT skills including MS Office and WMS tools.
• Proven leadership with the ability to inspire teams to high standards.
• Commercial awareness and ability to link operations to business outcomes.

Responsibilities

• Manage Control Tower processes to improve efficiency and resolve issues with key partners.
• Monitor system performance and maximise availability across the site.
• Review processes regularly and recommend improvements and efficiencies.
• Conduct root cause analysis for nonstandard events and mitigate recurrence risks.
• Deliver performance reviews and develop succession planning within the department.

Skills

Warehouse control systems

Data-driven decisions

Leadership

Tools

MS Office

Warehouse management systems

Job description

We're excited to be opening our brand-new Lichfield Distribution Centre in early 2027 and are now recruiting Control Tower Shift Managers to help build and lead our team from day one!,

A customer's shopping journey doesn't end in store, and neither does our brand. Behind every great customer experience is a world-class supply chain and our new Lichfield Distribution Centre will play a vital role in ensuring products reach our customers when and where they need them.

This isn't a store. It's a fast-paced logistics operation where thousands of products will be received, processed and dispatched every day. As we prepare to open the site, we're looking for passionate leaders who want to be part of something new and help shape its future success.

We have opportunities available across both day and night shifts, offering the chance to play a key role in shaping the future success of M&S during an exciting period of transformation.

These are full-time positions working a 12-hour shift pattern, on a two-week rotating schedule.

These roles will lead a Control Tower shift and be accountable for delivering a consistent and efficient order and product flow across the site.

What You'll Do

• Manage Control Tower processes to improve the opportunity for efficiency, raising issues and engaging with key partners to resolve them while minimising the operational impact
• Monitor system performance, ensuring that availability is maximised throughout
• Undertake regular reviews of the Control Tower processes, making recommendations for improvements and efficiencies
• Ensure root cause analysis is undertaken for nonstandard events and execute remedial actions to mitigate the risk of re-occurrence
• Deliver performance reviews and develop succession planning within the department, identifying and nurturing talent

Who You Are

• A detailed understanding of the functionality and operation of warehouse control systems with a good understanding of the end-to-end process within a Distribution Centre.
• IT application knowledge – MS office applications and warehouse management/control systems (intermediate level)
• A leader who consistently and continually inspires others to achieve the highest standards of performance and behaviour from themself and their team while creating an environment that enables Colleagues to deliver their best
• Commercially focussed with an understanding of business and trade outcomes and the impact of these on other areas of the business.
• Data driven and comfortable with using data to make informed decisions

Please note that we will operate a random Drug & Alcohol testing Policy at Lichfield.

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• We pay a 25% night shift premium for all hours worked between 10pm and 6am
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.