Control Tower Technician – Lichfield Distribution Centre

Marks and Spencer; Lichfield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Night shift premium 25%

Colleague discount

Holiday allowance

Pension and life assurance

Induction and training

Employee portal perks

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer in Lichfield is launching its brand-new Distribution Centre and recruiting Control Tower Technicians to join the team on a 12-hour shift pattern across days and nights. You will monitor warehouse management systems, investigate nonstandard events, and take remedial actions to protect on-time delivery.

There is a two-week rotating schedule and a strong focus on efficiency and accuracy. This role is full-time, with comprehensive benefits and opportunities to grow within a

Qualifications

• Good understanding of end-to-end processes within a Distribution environment and KPIs to achieve.
• Exceed mentality, target-focused with knowledge of IT applications including MS Office and Excel.
• Analytical approach to problem solving with a structured and methodical mindset.
• Adaptable and receptive to new ways of working and changing demands.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Ensure smooth flow of product throughout the Distribution Centre to deliver the customer proposition efficiently.
• Follow Control Tower processes to increase operational efficiency across the site.
• Check system performance to improve availability and raise issues to minimise impact.
• Manage site orders and investigate customer orders to aid flow and protect Customer Failure Rate.
• Provide efficient and accurate reporting to support delivery, including system housekeeping.

Skills

Supply chain knowledge

Analytical mindset

Excel

IT applications (MS Office)

Problem solving

Adaptability

Communication skills

Tools

MS Office

Excel

Job description

We're excited to be opening our brand-new Lichfield Distribution Centre in early 2027 and are now recruiting Control Tower Technicians to join our Team!

All the details

A customer's shopping journey doesn't end in store, and neither does our brand. Behind every great customer experience is a world-class supply chain and our new Lichfield Distribution Centre will play a vital role in ensuring products reach our customers when and where they need them.

This isn't a store. It's a fast-paced logistics operation where thousands of products will be received, processed and dispatched every day.

We have opportunities available across both day and night shifts, offering the chance to play a key role in shaping the future success of M&S during an exciting period of transformation.

These are full-time positions working a 12-hour shift pattern, on a two-week rotating schedule.

These roles will involve monitoring and investigating our warehouse management control systems as well as undertaking root cause analysis for nonstandard events taking remedial actions to mitigate the risk of re-occurrence, ensuring we deliver our customer promise on time, every time!

What You’ll Do

Your key accountabilities will include:

• Ensure the smooth flow of product throughout the Distribution Centre to deliver customer proposition in the most efficient way
• Follow Control Tower processes to increase efficiency across the site
• Checking system performance to ensure that availability is improved, raising issues when needed to minimise operational impact
• Managing the sites order well and investigating customer orders to aid flow and protect Customer Failure Rate
• Provide efficient and accurate reporting to support delivery, including systems housekeeping

Who You Are

Your skills and experience will include:

• A good understanding of the end-to-end processes within a Distribution environment and the Key Performance Indicators that need to be achieved
• An exceed mentality, target focused with a good knowledge of IT applications including MS Office and Excel
• An analytical approach to problem solving, along with a structured and methodical approach and an eye for detail
• Adaptable and receptive to new ways of working and willing to adjust to changing demands and circumstances
• Excellent communication skills and thrives in a pressurised environment, adapting to changing requirements

Please note that we will operate a random Drug & Alcohol testing Policy at Lichfield.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• We pay a 25% night shift premium for all hours worked between 10pm and 6am
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.