Control Tower Operator: SAP/WMS Logistics Lead

Bertelsmann; Wellingborough; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato is seeking a Control Tower Operator for our Wellingborough site to coordinate and monitor daily operations, ensuring service levels and customer requirements are met. You will work across warehouse, transport, planning and management teams to resolve issues and drive efficiency.

The role requires organised, proactive individuals with experience in logistics and SAP WMS, strong communication, and the ability to analyse information quickly in a fast-paced environment.

Qualifications

• Experience in logistics, warehouse, transport, supply chain or environment.
• Experience on WMS SAP – essential.
• Strong communication and coordination skills.
• Good IT skills, particularly Microsoft Excel and other operational systems.
• Ability to analyse information and identify issues quickly.
• Excellent organisational and time-management skills.
• Calm and professional under pressure.
• Confident communication with colleagues at all levels.
• Proactive approach to problem solving and continuous improvement.

Responsibilities

• Monitor daily operational activity and performance across the site.
• Coordinate and prioritise workflows to support smooth operation.
• Identify operational issues, delays and exceptions and take action in SAP WMS.
• Collaborate with warehouse, transport, planning and management teams to resolve issues.
• Monitor KPIs and data, highlight trends and areas needing attention.
• Maintain accurate records and provide timely updates to stakeholders.
• Assist investigations and resolution of operational problems.
• Ensure processes and procedures are followed consistently.
• Communicate effectively with internal teams and stakeholders.
• Contribute to continuous improvement initiatives across the operation.

Skills

Logistics experience

WMS SAP

Communication skills

Excel/IT skills

Analytical thinking

Time management

Calm under pressure

Clear stakeholder communication

Proactive problem solving

Tools

SAP WMS

Job description

Arvato is seeking a Control Tower Operator for our Wellingborough site to coordinate and monitor daily operations, ensuring service levels and customer requirements are met. You will work across warehouse, transport, planning and management teams to resolve issues and drive efficiency.

The role requires organised, proactive individuals with experience in logistics and SAP WMS, strong communication, and the ability to analyse information quickly in a fast-paced environment.