Control Room Security Lead

Mitie Cleaning & Hygiene Services; Greater London; In loco; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Virtual GP

Salary Finance

Choices flexible benefits

MiDeals discounts

Cycle-to-work

Life cover

Save-as-you-earn

Mitie Matching Share Plan

Mitie Stars recognition

Descrizione del lavoro

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking a Security Controller to maintain a safe, secure environment for customers, visitors, and contractors. You will lead a shift team, manage the Control Room, and handle access control and CCTV monitoring to uphold client standards.

The role requires strong customer service, professionalism, and frontline representation for the client, with responsibilities spanning incident reporting, escalations, and coordination with partners

Competenze

• Shows personal commitment to delivering an excellent service.
• Responds positively and flexibly to client and consumer needs.
• Aims to exceed expectations.

Mansioni

• Supporting a team of security officers on a daily shift basis.
• Managing the Control Room and reporting incidents accordingly.
• Complete and receive structured handovers covering outstanding incidents, system faults, planned works, access arrangements and actions requiring follow-up.
• Identify and report access control and CCTV faults, including controller disconnections, and liaise with the Team Leader/Supervisor, Facilities Management and approved service providers.
• Monitor access control system CCURE 9000. Responsible to look after all the alarms from all ARUP buildings nationwide.
• Create events on the access control system CCURE 9000 as and when request comes in from various offices.
• Monitor CCTV to ensure high standard of security services are provided to the client.
• Report any unusual activity caught on CCTV to security supervisor and security contracts manager.
• Respond to all emails and Alerts in an efficient and professional manner.
• Conducting card audit every night to ensure all the missing passes are deactivated.
• Helping security supervisor to conduct emergency lift phone checks every night.
• Ensure there is always adequate quantity of Consumables.
• Recording all daily security activities on Daily Occurrence Book in Merlin software
• Issuing keys (out/in) to contractors and staff members
• Delegating officers to various tasks to accommodate staff members like (escorting or putting luggage in cloak room)
• Manning security posts in both buildings (8FS & 80CS) as and when required.
• Liaise and build relationships with staff members, visitors and contractors.
• Handling queries and complaints from ARUP staff members
• Responding to all calls from ARUP members ensuring service levels are provided to a high standard.
• Act as an ambassador for ARUP
• Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security.
• Working closely with other service providers and the local community including the police
• Reporting and escalation of H&S issues
• Implementing and enforcing emergency procedures
• Having knowledge of Controlled documents and storage platforms within the business
• Basic IT skill in setting up new folders and tracking changes.
• Any other reasonable request from management or client

Descrizione del lavoro

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking a Security Controller to maintain a safe, secure environment for customers, visitors, and contractors. You will lead a shift team, manage the Control Room, and handle access control and CCTV monitoring to uphold client standards.

The role requires strong customer service, professionalism, and frontline representation for the client, with responsibilities spanning incident reporting, escalations, and coordination with partners