Control Room Operator: Incident Response & Coordination

OCS Group limited; Ipswich; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

On-site staff restaurant

Employee Savings App

24-hour Online GP service

WeCare Employee Assistance Programme

Job summary

OCS UK & Ireland is seeking an experienced security professional to join our Operations Control Room in Ipswich. You will coordinate responses, support clients, and monitor incidents to keep properties and people safe around the clock.

Ideal candidates will have rights to work in the UK, BS7858 vetting, strong communication skills, and the ability to work 12-hour shifts including nights and weekends. Full-time, on-site role with extensive training and career progression opportunities.

Qualifications

• Must have Right to Work in the UK and pass BS7858 vetting.
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Good IT skills and confidence using computer-based systems.
• Ability to accurately record information and maintain detailed records.
• Flexibility to work 12-hour shifts, including days, nights, weekends and bank holidays.

Responsibilities

• Coordinate and manage responses to incidents, emergencies, and alarm activations.
• Act as the central point of contact for all operational and security-related matters during the shift.
• Maintain regular communication with mobile response officers, site teams, and clients.
• Record incidents, operational activity, and shift updates accurately within control room systems.
• Provide timely updates and reports to clients regarding site activities and incident responses.
• Monitor operations and ensure compliance with company procedures, policies, and industry standards.
• Support the efficient running of the control room to maintain the highest levels of service delivery.

Skills

Right to Work

BS7858 vetting

Communication skills

Organisational skills

Multitasking

IT skills

Record keeping

Shift flexibility

Job description

OCS UK & Ireland is seeking an experienced security professional to join our Operations Control Room in Ipswich. You will coordinate responses, support clients, and monitor incidents to keep properties and people safe around the clock.

Ideal candidates will have rights to work in the UK, BS7858 vetting, strong communication skills, and the ability to work 12-hour shifts including nights and weekends. Full-time, on-site role with extensive training and career progression opportunities.