Security & Incident Response Specialist

OCS Group; Windsor; On-site; GBP 27,000 - 37,000; Full time

Job summary

OCS UK & Ireland is seeking a Security Controller to support the Security and Incident Manager in daily safety operations at the Resort. You will monitor incidents, assist with emergency protocols, and coordinate resources to ensure rapid, effective responses.

The role requires a valid SIA Door Supervisor and CCTV licence, a manual driving licence, and strong customer service abilities. Flexibility and teamwork are essential to exceed standards and support other departments as needed.

Qualifications

• SIA Door Supervisor and CCTV Licence are essential.
• A valid manual driving licence is required.
• Excellent customer service skills for interaction with customers and colleagues.
• Be flexible and adaptable in varying situations.
• Build a good internal network across teams.
• Contribute to a supportive, can-do team environment.
• Work with managers to maintain and raise standards.
• Assist other departments when needed.

Responsibilities

• Oversee real-time incident monitoring and ensure accurate documentation in incident systems.
• Assist Security and Incident Manager with emergency protocols and evacuations.
• Coordinate and deploy resources during emergencies for rapid response.
• Monitor safety systems (CCTV and PA) and ensure readiness during critical events.
• Facilitate clear emergency communication between Park Operations, Accommodation, and Facilities.
• Contribute to ongoing improvement of emergency protocols and response times.

Skills

SIA Door Supervisor licence

CCTV Licence

Manual Driving Licence

Customer service

Adaptability

Team networking

Ability to exceed standards

Inter-department liaison

Tools

CCTV systems

Job description

OCS UK & Ireland is seeking a Security Controller to support the Security and Incident Manager in daily safety operations at the Resort. You will monitor incidents, assist with emergency protocols, and coordinate resources to ensure rapid, effective responses.

The role requires a valid SIA Door Supervisor and CCTV licence, a manual driving licence, and strong customer service abilities. Flexibility and teamwork are essential to exceed standards and support other departments as needed.