24/7 Operations Control Room Coordinator

OCS Group limited; Ipswich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

On-site staff restaurant

Reward and recognition schemes

Employee Savings App

24-hour Online GP service

WeCare Employee Assistance Programme

Job summary

OCS UK & Ireland in Ipswich is seeking an Operations Control Room Officer to join a busy 24/7 operation. No prior security background is required; full training and support to obtain an SIA Licence are provided where needed.

The role focuses on coordinating activity, managing communications with clients and teams, and delivering high levels of service in a fast-paced environment. The position involves rotating day and night shifts (approx 56 hours per week) with two structured patterns.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Confidence working with multiple systems and technology platforms.
• Ability to stay calm and make decisions under pressure.

Responsibilities

• Acting as the first point of contact for operational enquiries and incidents.
• Coordinating responses and ensuring the right teams are deployed when required.
• Communicating with clients, field-based colleagues, and operational teams.
• Monitoring activity and updating internal systems accurately.
• Providing regular updates to clients regarding ongoing situations and service delivery.
• Managing multiple priorities while maintaining excellent attention to detail.
• Producing reports and maintaining accurate records.
• Supporting the smooth and efficient running of a busy 24/7 operation.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

Multitasking

Job description

OCS UK & Ireland in Ipswich is seeking an Operations Control Room Officer to join a busy 24/7 operation. No prior security background is required; full training and support to obtain an SIA Licence are provided where needed.

The role focuses on coordinating activity, managing communications with clients and teams, and delivering high levels of service in a fast-paced environment. The position involves rotating day and night shifts (approx 56 hours per week) with two structured patterns.