Control Room Operator

OCS Group limited; Ipswich; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

On-site staff restaurant

Employee Savings App

24-hour Online GP service

WeCare Employee Assistance Programme

Job summary

OCS UK & Ireland is seeking an experienced security professional to join our Operations Control Room in Ipswich. You will coordinate responses, support clients, and monitor incidents to keep properties and people safe around the clock.

Ideal candidates will have rights to work in the UK, BS7858 vetting, strong communication skills, and the ability to work 12-hour shifts including nights and weekends. Full-time, on-site role with extensive training and career progression opportunities.

Qualifications

• Must have Right to Work in the UK and pass BS7858 vetting.
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Good IT skills and confidence using computer-based systems.
• Ability to accurately record information and maintain detailed records.
• Flexibility to work 12-hour shifts, including days, nights, weekends and bank holidays.

Responsibilities

• Coordinate and manage responses to incidents, emergencies, and alarm activations.
• Act as the central point of contact for all operational and security-related matters during the shift.
• Maintain regular communication with mobile response officers, site teams, and clients.
• Record incidents, operational activity, and shift updates accurately within control room systems.
• Provide timely updates and reports to clients regarding site activities and incident responses.
• Monitor operations and ensure compliance with company procedures, policies, and industry standards.
• Support the efficient running of the control room to maintain the highest levels of service delivery.

Skills

Right to Work

BS7858 vetting

Communication skills

Organisational skills

Multitasking

IT skills

Record keeping

Shift flexibility

Job description

Are you an experienced security professional looking to step away from frontline guarding and into a dynamic operational role? Join our professional Operations Control Room team and become the central hub of a fast-paced security operation, coordinating responses, supporting clients, and helping to keep people, property, and services protected around the clock. Days of Working: This position will be based at our Operations Control Room in Ipswich, working 4 on 4 off shift pattern across either Days or Nights

As part of your role, your key responsibilities will include, but are not limited to: Coordinate and manage responses to incidents, emergencies, and alarm activations. Act as the central point of contact for all operational and security-related matters during your shift. Maintain regular communication with mobile response officers, site teams, and clients. Record incidents, operational activity, and shift updates accurately within control room systems. Provide timely updates and reports to clients regarding site activities and incident responses. Monitor operations and ensure compliance with company procedures, policies, and industry standards. Support the efficient running of the control room to maintain the highest levels of service delivery.

The ideal candidate should meet the following criteria

• Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Good IT skills and confidence using computer-based systems.
• Ability to accurately record information and maintain detailed records.
• Flexibility to work 12-hour shifts, including days, nights, weekends and bank holidays.

Desirable:

• Valid SIA Licence.
• Previous experience within a control room, operations, customer service, contact centre, dispatch, monitoring or security environment.
• Experience coordinating people, resources or incident responses.
• Experience using security, monitoring, scheduling or workforce management software.

At OCS, we recognise that our Control Room team plays a critical role in delivering exceptional service to our clients and supporting our operational teams. That's why we invest in our people, providing training, development and genuine career progression opportunities. By joining us, you'll benefit from:

Why Join OCS?

• Clear career progression opportunities into Control Room Supervision, Operations Management, Contract Management and Security Operations Leadership roles.
• Ongoing training, development and support to enhance your skills and advance your career.
• The opportunity to work within a professional, technology-led operational environment.
• A supportive and collaborative team culture.
• The chance to work alongside experienced colleagues and industry professionals.
• A varied and rewarding role where your contribution genuinely makes a difference every day.
• Free on-site parking.
• On-site staff restaurant.
• Reward and recognition schemes.
• Employee Savings App.
• 24-hour Online GP service.
• WeCare Employee Assistance Programme.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)