Control Room Operator

OCS; Colchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

On-site staff restaurant

Reward and recognition schemes

Employee Savings App

24-hour Online GP service

WeCare Employee Assistance Programme

Job summary

OCS is seeking an experienced security professional to join the Operations Control Room in Ipswich on a 4 on 4 off pattern, covering days or nights. You will coordinate incident responses, act as the central point of contact, and liaise with mobile officers, site teams, and clients to ensure accurate recording and timely updates.

The role requires strong communication, organisational skills, and the ability to multitask under pressure, with good IT abilities and a focus on detailed

Qualifications

• Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Experience in control room, operations, customer service, dispatch, monitoring or security environment is desirable.
• Experience coordinating people, resources or incident responses.

Responsibilities

• Coordinate and manage responses to incidents, emergencies, and alarm activations.
• Act as the central point of contact for all operational and security-related matters during your shift.
• Maintain regular communication with mobile response officers, site teams, and clients.
• Record incidents, operational activity, and shift updates accurately within control room systems.
• Provide timely updates and reports to clients regarding site activities and incident responses.
• Monitor operations and ensure compliance with company procedures, policies, and industry standards.
• Support the efficient running of the control room to maintain the highest levels of service delivery.

Skills

Strong communication

Organisational skills

Multitasking

Calm under pressure

IT skills

Accurate record-keeping

Education

SIA Licence (desirable)

Tools

Security monitoring software

Scheduling software

Workforce management software

Job description

About The Role:

Are you an experienced security professional looking to step away from frontline guarding and into a dynamic operational role? Join our professional Operations Control Room team and become the central hub of a fast-paced security operation, coordinating responses, supporting clients, and helping to keep people, property, and services protected around the clock.

Days of Working:

This position will be based at our Operations Control Room in Ipswich, working 4 on 4 off shift pattern across either Days or Nights

As part of your role, your key responsibilities will include, but are not limited to:

• Coordinate and manage responses to incidents, emergencies, and alarm activations.
• Act as the central point of contact for all operational and security-related matters during your shift.
• Maintain regular communication with mobile response officers, site teams, and clients.
• Record incidents, operational activity, and shift updates accurately within control room systems.
• Provide timely updates and reports to clients regarding site activities and incident responses.
• Monitor operations and ensure compliance with company procedures, policies, and industry standards.
• Support the efficient running of the control room to maintain the highest levels of service delivery.

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Good IT skills and confidence using computer-based systems.
• Ability to accurately record information and maintain detailed records.
• Flexibility to work 12-hour shifts, including days, nights, weekends and bank holidays.

Desirable:

• Valid SIA Licence.
• Previous experience within a control room, operations, customer service, contact centre, dispatch, monitoring or security environment.
• Experience coordinating people, resources or incident responses.
• Experience using security, monitoring, scheduling or workforce management software.

Why Join OCS?

At OCS, we recognise that our Control Room team plays a critical role in delivering exceptional service to our clients and supporting our operational teams. That's why we invest in our people, providing training, development and genuine career progression opportunities.

By joining us, you'll benefit from:

• Clear career progression opportunities into Control Room Supervision, Operations Management, Contract Management and Security Operations Leadership roles.
• Ongoing training, development and support to enhance your skills and advance your career.
• The opportunity to work within a professional, technology-led operational environment.
• A supportive and collaborative team culture.
• The chance to work alongside experienced colleagues and industry professionals.
• A varied and rewarding role where your contribution genuinely makes a difference every day.
• Free on-site parking.
• On-site staff restaurant.
• Reward and recognition schemes.
• Employee Savings App.
• 24-hour Online GP service.
• WeCare Employee Assistance Programme.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.