24/7 Operations Control Room Coordinator

OCS; Ipswich; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

On-site staff restaurant

Employee Savings App

24-hour Online GP service

WeCare Employee Assistance Programme

Job summary

OCS is seeking an Operations Control Room Officer in Ipswich to join a busy, client-facing team. No prior security experience required; full training and support to gain an SIA licence are provided.

The role focuses on coordinating activity, managing communications, responding to incidents and ensuring top-level service across a 24/7 operation. Two shift patterns offer regular time away from work and a predictable rota.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Ability to work with multiple systems and technology platforms.
• Calm under pressure and able to make decisions.
• Flexible to rotating day and night shifts.

Responsibilities

• Acting as the first point of contact for operational enquiries and incidents.
• Coordinating responses and ensuring the right teams are deployed when required.
• Communicating with clients, field-based colleagues, and operational teams.
• Monitoring activity and updating internal systems accurately.
• Providing regular updates to clients regarding ongoing situations and service delivery.
• Managing multiple priorities with attention to detail.
• Producing reports and maintaining accurate records.
• Supporting the smooth running of a 24/7 operation.

Skills

Customer service

Contact centres

Dispatch

Logistics coordination

Helpdesks

Hospitality operations

Retail supervisory

Problem solving

Job description

OCS is seeking an Operations Control Room Officer in Ipswich to join a busy, client-facing team. No prior security experience required; full training and support to gain an SIA licence are provided.

The role focuses on coordinating activity, managing communications, responding to incidents and ensuring top-level service across a 24/7 operation. Two shift patterns offer regular time away from work and a predictable rota.