Control Room Operator

UK Mission Enterprise Limited; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

UK Mission Enterprise Limited (UKME) is recruiting a Control Room Operator to monitor CCTV, respond to incidents, and manage access control for staff and visitors. The role requires a valid SIA CCTV licence and strong IT skills.

The successful candidate will work within a 24/7 client service framework across the United Kingdom. Responsibilities include incident reporting, adherence to health and safety policies, and collaboration with team members to ensure high-quality security services for VIP

Qualifications

• Experience in a security capacity, e.g. control room or CCTV operations.
• Experience in CCTV-based security surveillance.
• High proficiency with Microsoft Office.

Responsibilities

• Monitor CCTV and respond to security breaches in the estate.
• Accurately document incidents following procedures.
• Manage issuance of security keys and passes for staff/visitors.
• Follow Health and Safety regulations and company policies.
• Maintain professional conduct and confidentiality.
• Collaborate with colleagues and supervisors to deliver services.
• Provide coverage during absences and support management requests.

Skills

Control room experience

CCTV surveillance

Microsoft Office proficiency

SIA CCTV licence

Job description

Control Room Operator Key Responsibilities:

• Property Security Monitoring: Always ensure the security of the estate by monitoring CCTV surveillance and responding appropriately to any breaches.
• Incident Reporting: Accurately document and report all incidents using the established procedures and maintain proper decorum.
• Access Control: Manage the issuance of security keys and passes to staff and visitors as required.
• Policy Adherence: Ensure compliance with all company policies, including Health and Safety regulations as mandated by the Health and Safety at Work Act 1974.
• Standard Operating Procedures: Follow the standard operating procedures for all tasks and responsibilities.
• Professional Conduct: Maintain a professional demeanour while performing all duties, with a focus on confidentiality.
• Collaboration: Work closely with colleagues and supervisors to deliver an efficient and effective service to the client.
• Operational Support: Provide coverage for colleagues during absences and perform any additional duties as requested by the management.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Experience in a security capacity, i.e. control room, CCTV.
• Experience in the provision of security surveillance using CCTV.
• Highly computer literate (Microsoft Office).
• Have a SIA CCTV licence

UKME is an organisation dedicated to providing a 6 star quality private concierge service to exclusive VIP Clients, across the areas of property maintenance, in-house recruitment, procurement, finance, IT and human resources services. Based in London but providing services the length and breadth of the United Kingdom, UKME is continuously available for its clients, 24 hours a day, 365 days a year. Not only does UKME provide its clients with first class chauffeuring, housekeeping and operational services, but it also gives them high quality technical support, essential in today’s high tech world. UKME only recruits and employs the highest calibre of staff and has a strong network of strategic partners and suppliers that it uses to deliver high quality services and solutions to its clients. At UKME, we have a "can do" attitude to every request from our clients, no matter how unique or challenging.