Controller

Mitie Cleaning & Hygiene Services; Leeds; On-site; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Flexible benefits scheme

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking a Control Room Operator to join our security team. You will monitor CCTV, intruder and fire alarm panels, escalate incidents, and produce detailed reports.

This role requires a valid CCTV license, a 5-year verifiable education/work history with references, and prior control room or security experience. The role involves a 12-hour shift pattern, including nights and days, based in Leeds, with access to Mitie's flexible benefits and career

Qualifications

• Must hold a valid CCTV License and have 5-year verifiable education or work history with references.
• Experience in control room or security environment is essential.
• Awareness of Private Security Industry law and health and safety standards.

Responsibilities

• Monitor CCTV, intruder and fire alarm panels to identify incidents.
• Record incidents accurately and escalate health and safety concerns as required.
• Respond to emergencies and produce precise incident reports.

Skills

CCTV License

Security experience

Incident recording

Emergency procedures

Customer service

Job description

Better places, thriving communities.

Better places, thriving communities. We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

Your key responsibilities will include assisting with daily operational requirements – ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escal… report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.

The position requires you to work a mixture of nights and days and it will be 12 hour shifts.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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Together our diversity makes us stronger.

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