Control Room Operator

Mitie Cleaning & Hygiene Services; Swindon; On-site; GBP 26,000 - 32,000; Full time

Job summary

Mitie Business Services is seeking a capable Control Room Operator to help monitor CCTV, intruder, and fire alarm panels within a supportive security team. You will handle daily operational tasks, ensure accurate recording of incidents to outline identified risks, escalate Health and Safety concerns, and respond to emergencies with precise reporting to ensure alarms are responded to efficiently.

The ideal candidate will understand Private Security Industry law, Health and Safety for the Private

Qualifications

• Must hold a valid CCTV license and have a 5-year verifiable education or work history with references.
• Experience in control room or security is preferred.
• Knowledge of Private Security Industry legislation and Health and Safety for private security operatives.
• Ability to report health and safety concerns and escalate incidents accurately.

Responsibilities

• Monitor CCTV, intruder, and fire alarm panels and report incidents.
• Assist with daily operational requirements and ensure compliance.
• Elevate incidents and produce accurate incident reports.
• Respond to emergencies and ensure alarms are handled promptly.
• Maintain accurate records and support risk identification.

Skills

CCTV License

Education

5-year verifiable education or work history

Job description

Better places, thriving communities.

Better places, thriving communities. We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

Your key responsibilities will include assisting with daily operational requirements - ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to elevate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, you MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
• Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team

Together our diversity makes us stronger